Post Office reviews

Don’t bother. Card took 7 days to arrive, then I couldn’t retrieve the pin so had to call the number on the letter. Card does not link to the app once activated despite numerous attempts. Customer service said it can take up to three hours to link but it still hasn’t. I will see how it goes when I use it but so far not impressed. Will take extra cash but that defeats the object doesn’t it?

I have raised a issue to PO about being unable to topup my travel money card via app or website.

I was able to top up at PO counter prior to travel.

I have just tried to top up and get a message stating" Something went wrong. Please try again, use a different card or contact your bank". There is no issue with my bank cards as I have tried three different card both on app and via web and still get the same error.

I had contacted PO prior to travel and they assured me it will be fixed although they could not see any problem.

Well now i am abroad and unable to to up. PO help line were the least helpful.

Thanks Post Office for this useless product.

I ordered euros. Got delivery and order was processed really well. But extremely disappointed that I was not given any choice on note denominations so now I have ended up with majority of 50 euro notes which I did not want. When I rang them to request if they can arrange for me to exchange them to lower denominations at my local post office they declined. So please be aware for those order it from post office. Might be worth researching a bit more from your bank or euro de change.

I activated my post office travel card last year when it replaced my old one. It has been dormant since I last travelled pre-covid. I am now travelling to Australia in July and have just loaded £1000 onto my card.. into Australian dollars.

Reading the mostly negative reviews above about the PO travel card, I am very concerned that I will have a bad experience in Australia and that my card won’t work when I need to spend it out and about. I hope I won’t have any problems!

What interests me is HOW and WHY the Post Office are not getting it right. Please do the footwork and provide the service you promise!

I actually like the layout of the app (except the silly suitcase that keeps getting bigger and smaller and slows the app down). But so many poor reviews mean there is a problem. You should be on the top list of Martin Lewis’ top travel cards but you are not even on his list. What is wrong?

In my experience at three different post office branches when I was dealing with my travel card, I have been struck by the lack of precise , consistent ,knowledge from the operatives behind the counter ; I was given differing information regarding charges and was asked to look at the app more closely to get more reliable information. In other words, it felt like the people working in the Post Office did not have a sound knowledge of their product and I find that worrying.

Perhaps the Post Office has to tighten up and modernise its processes and generally be more rigorous with itself. I believe in the Post Office and I want it to be a successful enterprise, not a forgotten organisation living in the past.

A hopeful customer

No matter how myself or my wife try to order Euros to pick up locally l cannot complete my purchase, even after approving the payment on my bank app. Total nightmare and one of the worst websites l have used. Get your travel money somewhere else if l were you. Never again will we use the Post Office!!!

I used the money card for a visit to Amsterdam with no problem.

Managed to add £50 in $Aus but since then continual error on app and can’t use it. Talked to customer service. No help despite following instructions (delete app & reinstall/turn off iPhone etc. all things I’d done before calling!)

Why is your app not working on my iPhone 10?

Bought two Post Office cards with 1800 US dollars on each. At first, all seemed good. Withdrew 200 dollars cash, used the card for a few small food purchases. After a few days, one was suddenly declined with over 1400 dollars still on it. Kept coming up as "Incorrect Pin" ( it wasn't). Highly irritating mid-holiday. Had to use credit card. I won't be topping - up.

I checked the rate online before going to the local post office. The rate was advertised at 1.1128 Euro to the pound. I purchased 500 Euros, but the receipt had the rate at 1.02. Feeling ripped off I won't be returning my custom any time soon.

Ordered a travel card and have been unable to activate online due to technical issues so used automated service. I retrieved pin to activate card and went back online to link my card to app.Still saying unable to due to technical problems. I phoned again and was told to delete app and reinstall, have done this and still unable to link to app. This has not given me confidence to use on my holiday and thankful I put minimum amount on the card

Got travel card from postoffice which was activated on app. However I was not able to go in card activity option on the app. The error I got was service not available for last 4 days. Customer care had no idea of the error, tried to help but then raised with technical team. No turn around time when the problem ll be resolved. Not a good start before you go on holiday.

Read the small print before you use the Post Office foreign exchange service.

The rate advertised in the window of my local Post Office was 1.09.

A second board next to the counter said 1.09 with a slightly higher rate for the travel card.

Only when the transaction was complete did I realise I'd been given 1.03 euros per pound on my £100.

Nowhere was that rate advertised.

In small print on the second board, there was a note to say the highr rate was available for transactions over £1000.

I feel well and truly ripped off. What a mug I was to believe the rate board in the window.

Lesson learned. I won't be back.

Ordered 3000 usd from the Windsor branch when I picked it up it’s in a mixture of $20 (70 bills) and $50 (32 bills). Was completely disappointed and also 3 other Post Offices refused to change them into $100 bills. What a useless service don’t bother using them otherwise you might end up with 600 $5 bills. I am now left with small brick of currency that I will have to carry around. Also both the call centre and PO Staff were very unhelpful and in one case very rude.

I ordered currency on the basis of collecting in 2 hours. Didn't get an email to confirm it was ready until 14 hours later. Complained and was told I would be called as a matter of urgency. No-one called. Won't use again

Cant transfer money to travel card "top up unsuccessful" why is this?

I would award zero stars however this is not an option. The card might be a good product, I can't say for sure because I did not get to use it. But zero stars for the post office staff, their Customer care team and also the staff at First Rate travel (the finance company behind travel card) I thought I had loaded 400 euros onto it before jetting off to Menorca. I had problems getting the card to work and so contacted the Travel card helpline. They told that the card had a zero balance. On returning to the UK I tried to investigate via the post office where I purchased the card only to be told I needed to call the helpline. After 5 weeks of phoning them they eventually told me that the reason the travel cars had a zero balance was because I had been given a blank cars and 400 euros in cash! THIS WAS NOT THE CASE. Apparently the post office's books balanced at the end of the day, so WHAT HAPPENED TO THE 400 EUROS? I didn't receive them. Was it human error in the post office or a dishonest clerk? I will let you draw your own conclusions.

The irony is that the travel card is supposedly a safe way to carry currency, well I am 400 euros (£347) out of pocket and no one is taking responsibility. If I had been a victim of a street robbery I would have accepted that this is a risk if you take large amounts of cash out, but this is the Post Office that has mugged me. Think carefully before using this card.