Post Office reviews

The Post Office are rated Poor in 675 reviews

Order your travel money online with the Post Office and collect it in any Post Office branch or get it delivered to your door for free. If you order more than £1000 of currency you will get an even better enhanced rate. The Post Office have a currency refund guarantee if your holiday is cancelled. Full terms and conditions available on the Post Office Travel Money website.

  • Last reviewed 5 days ago
  • 18% of reviews are positive
  • Replies to reviews
Reviews by rating
Excellent 14.81% of reviews are rated 5 stars 15%
Great 3.41% of reviews are rated 4 stars 3%
Average 3.70% of reviews are rated 3 stars 4%
Poor 6.81% of reviews are rated 2 stars 7%
Bad 71.26% of reviews are rated 1 stars 71%
Reviews by day

Showing reviews 1-15 of 675

SA
Sarah

23 March 2024

Bought travel money

Downloaded the new app and linked my new card. Couldn’t use it to top up so had to use website. App then didn’t display new balance or pin . Phoned customer services and advised to use an atm to get pin. No atm in my high street supported the card. Tried to pay holiday vendor in euros and hit more errors. Went into post office and the lady who has worked there for years said you can’t use the card for online transactions which I insisted should be possible as it’s a Mastercard! She disagreed ( and is wrong!!) so I then had to ring customer services. Turns out security block in card. Tried 5 times to remove it and then it declined the transaction again so had to ring France and do it over phone which worked. Talk about stressful! Finally went back to app and still wouldn’t top up. Reported then to IT. They fiddled behind the scenes and said to deinstall/ reinstall app and relink card but still doesn’t work. It’s just useless really! An app that doesn’t do what it’s supposed to so when I’m going abroad next week I’ll now have to get the website up on phone as I’m not taking a laptop skiing ! This is harder to use as text is tony. Incompetent IT team !

The Post Office replied

Hi there, I am sorry to hear this. Please can you contact the team on info@postoffice.travelmoneycard.co.uk so this can be investigated further?

MA
Marian

19 March 2024

Ordered a currency card

I purchased a Post Office card the day before flying to Australia, it was very last minute due to bereavement. Half my money was on this card but I was not told that the card had to be activated in the UK. I arrived in Australia only to discover I could not access any of it. It had a massive impact on my ability to enjoy my stay and a huge embarrassment.

Your star rating does not reflect my experience, the staff member was not rude or unhelpful, she just did not give me the one most important fact.

DC
David Chalk

15 March 2024

Ordered a currency card

We have had a PO travel money card for a few years and had no problems, either logging in or obtaining money. Since the new app has been installed we cannot log in to our card. Our email address flashes up and then disappears. This situation seems very familiar to another PO system error problem!!! This should not be beyond the wit of competent people to sort out. I have spoken to customer services twice and, so far, nothing has happened. Please sort this problem out.

CA
Christine armstrong

15 March 2024

Bought Euros

Ordered euros on line post office sent email advising to collect the following day from local post office.

Guess what it failed to arrive, I was not informed, and wasted my time .

Go elsewhere for foreign currency is my advice.

JB
John Barry Dawson

8 March 2024

Bought £500 worth of US dollars

I booked an exchange for US Dollars on-line and got confirmation that this was ready for collection. When I arrived at the post office in Horley they scanned my QR code then told me there was a problem and gave me a number to ring (0845 301 0100) - I called the number and everything got sorted, however, when I got my mobile phone bill I discovered this is a PREMIUM RATE number. It was only £2.54 but this is an unacceptable SCAM in my view - is this to help pay the Horizon scandal costs?

CT
Carl Tate

3 March 2024

Ordered a currency card

Just got a card for a trip to Australia, however the exchange rate given appears very poor and does not match what the post office offer for a cash exchange. Worked out that it is cheaper to use my credit card for purchase in Australia.

JA
Jav

29 February 2024

Ordered a currency card

I went on holiday but my card was blocked and on my return have called the tmc team at the post office but unfortunately every day they promise to sort the issue But as of today still don’t have access to my money

They promise to call back but don’t and also can’t even Tell me why the card was blocked

Not professional at all

And to make matters worst I work for the PostOffice

The Post Office replied

Hi there, I am sorry to hear this. If you can give us a email at info@travelmoneycard.co.uk and put your full name, last four digits of your card, and "REF-#32429486" the team can take a further look into this.

GD
Gary Drinkwater

28 February 2024

Ordered a currency card

My wife and I have a Post Office Travel Card and have the app which has recently been updated, my new app works fine however my wife's new updated app will not allow her to add funds, the app allows her to request funds to be added but then only comes up with an option of credit card payment, she has tried inputting credit card details but gets no where... She cannot add any money her old app was fine

The Post Office replied

Hi there, can I ask for your wife to call our customer services on on 0344 335 0109 or +44 207 937 0280 if calling from outside the UK, we are open 24/7, and a member of our customer service team can help her with this. - Rhys

TH
Tim Hodgson

27 February 2024

Ordered a currency card

My daughter is in Thailand at the moment and the card isn’t recognised in most places. She’s in Bangkok with money on the card but unable to spend it.

RR
Red Rug

26 February 2024

Ordered a currency card

I arranged a card at my local post office without difficulty and set it up with 50 Euros. I later added more money for an upcoming trip to Portugal. The card was accepted in shops and restaurants without difficulty and it was easy to confirm the remaining balance by the App although I kept my own running balance. I was very happy with the service.

ST
SteveD

25 February 2024

Ordered a currency card

The old card worked a dream. I got a new card and was able to transfer the balance over from the old one. Ok so far.

Trying to add the new card to Apple Pay simply fails and has done for more than a week. In the meantime, I added a new bank debit card to Apple Pay so it is the card issuer's problem. Come on Post Office get this fixed.

RE
Russell Evans

23 February 2024

Ordered a currency card

Had the original post office travel money app which worked ok. Now it's changed to new app just doesn't work ! I can't even get to sign in , very poor.

The Post Office replied

Hi Russell, sorry to hear this. With regards to the new app, have you tried deleting and reinstalling? We would suggest that you delete, restart your device and then reinstall. If you have been unable to login due to a passcode issue and then your issue persists after following through the forgotten passcode link, we would ask that you give us a call on 0344 335 0109 to discuss this further. - Katie

RA
Ruined a good product

19 February 2024

Bought Euros

The new app looks like a scam, it is so amateurish. A messy format lacking any meaningful functions, I have had to reduce my font settings the min to be able to see. Before it worked very well, so astonishing, especially with the Post Office reputation in tatters, that they would launch their new app before it is ready.

The Post Office replied

Hi there, I am sorry to hear this. I have passed your comments regarding the app over to our team

CP
Claire Pope-Mitchell

19 February 2024

Bought travel money

I’m in Thailand. PO app updated and the Top up button has disappeared. I’m left with no money! On the web it asks for my memorable data with no prompt! This is so disappointing. The old app was great. I will seek refund of telephone calls and purchases through the bank from PO as I’ve spent more than expected! If someone can indicate where the top up has gone that would be great!!!

The Post Office replied

Hi there, I am sorry to hear this. If you press "Cards", then open the card you wish to top up, the option to top up will be there. Please contact us at "info@postoffice.travelmoneycard.co.uk if you need further assistance

AL
Alfred

18 February 2024

Ordered a currency card

I've used the card and app, they recently changed the app, it did not recognise my fingerprint so was locked out until I realised it was my wife's date of birth, I'm not on holiday at the moment so it wasn't a problem, however if I had of been on holiday it would of been a internet nightmare,

After reading the reviews I've realised how easy a problem could develop. so I've decided to scrap it.

The Post Office replied

Hi there, I am sorry to hear this. I have passed your comments regarding the app over to our team

Post Office

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