Post Office reviews

The Post Office are rated Poor in 645 reviews

Order your travel money online with the Post Office and collect it in any Post Office branch or get it delivered to your door for free. If you order more than £1000 of currency you will get an even better enhanced rate. The Post Office have a currency refund guarantee if your holiday is cancelled. Full terms and conditions available on the Post Office Travel Money website.

  • Last reviewed 2 weeks ago
  • 19% of reviews are positive
  • Replies to reviews
Reviews by rating
Excellent 15.19% of reviews are rated 5 stars 15%
Great 3.41% of reviews are rated 4 stars 3%
Average 3.88% of reviews are rated 3 stars 4%
Poor 6.82% of reviews are rated 2 stars 7%
Bad 70.70% of reviews are rated 1 stars 71%
Reviews by day

Showing reviews 1-15 of 645

Edmund Francis Welch

17 November 2023

Ordered a currency card

I am using my card for the first time and am on holiday in southern Spain. At first it worked alright, with small contactless payments in supermarkets and bars. Then I tried a transaction where I need to type in my pin code. It came up with 'pin correct' but also 'transaction refused'. I then tried a smaller amount contactless payment in a bar I had used before, which was also refused. Back at my hotel, I have tried to login to my Post Office account and get 'Sorry, Post Office Travel is temporarily unavailable".

I am not happy !!!

Louise Jean

17 November 2023

Bought £400 worth of Euros

Myself and my son ordered cards and neither of them arrived we have to wait up to 48 hours to get our money back. This has caused significant inconvenience because it's now Friday and we go away on Tuesday which means sorting out currency at the last minute. This service was recommended by a friend but I wouldn't recommend it to anyone as it is an unreliable.

Card worked fine, was accepted everywhere, but very poor exchange rates.

22 October 2023

Ordered a currency card

I needed a currency travel card quickly, as a system update had caused issues, with my usual provider, which I have used for years.

I collected the card from my local post office, and topped it up with the MINIMUM 50 euros, as the exchange rate in branch was very poor. Their advertised rates on compare websites for ordering travel money was quite competitive, so thought I would top it up from their APP I had dowloaded, at a better rate.

It took 24 hrs for the card to be activated, which was now the day before I travelled.

But here's lies the bad news, and the reason for my 3 star review, the rates within the APP or the Travel Card website, are nowhere near the market rates, (and now you are locked in, no option - I'm sure thats the idea) And there are no better rates for the more you order, as with most companies, just one flat rate.

The market when I travelled was around 1.13 (euros) with most companies, the APP was giving me just 1.10.

and near the end of my holiday the rates had dropped to about 1.1259 my top ups were at 1.09.

However, the card was accepted everywhere I went, restaurants, shops, car hire and even the Hotel.

There were no horror stories to report (which I had read in advance) about the card not being accepted,

it worked well, just be very AWARE you are being penalised on the rates.

Andrew F

16 October 2023

Ordered a currency card

I got a Post Office Travel Card earlier this year, no problem, good online GBP to EURO rate.

Went to top up card today and it only gives rate of 1.104 in app no matter how much I want to add, so I went to branch to see if it was an error and they told me that is the rate for topping up a card!

Todays actual rate is 1.16 so would expect around 1.13, which funnily enough is near what I can get if I order a new card (1.1239 for £500).

George Hill

10 October 2023

Ordered a currency card

Constant failure to transfer funds whilst abroad despite authorisation being agreed with my bank. This has happened on previous visits to other countries.

The Post Office replied

Hi there, I am sorry to hear this. Please email us at if you need further assistance.

Joan evans

5 October 2023

Bought travel money

Elongated system to be told at end try again. Issues with not recognising post code etc. Tried several times to order on line. Basket needed to be emptied b 4 could do again. Wouldn't let me log in!! Go to PO explain and they won't give you on line rate. Help line hung up before I could try again as instructed whilst they were on the line!!

The Post Office replied

Hi Joan, Sorry to hear about your experience, and thank you for taking the time to let us know on a review. If you need any further assistance please call the team on 0345 8500 900

Very irate Ex customer

3 October 2023

Bought Euros

In the post office I asked if the travel money card was accepted in fuerteventura I was assured that it was so I went ahead and put my holiday spending money on a card, big mistake, I landed here late at night and tried to get some food but nowhere would this card be accepted, following day went into 4 different banks only to be told these cards are not accepted anywhere on this Island. Not only very poor service but also putting people at real risk , very poor show Post Office from now on will not be using you for anything anymore, oh and what’s with demanding all people’s email and phone details just so you can sell them on, Shame on you. What I must select a least one star you are a joke I don’t rate you at all.

The Post Office replied

Hi there. I am sorry to hear about your experience. Are you able to email us at for us to look into this further?


1 October 2023

Bought travel money

Read the reviews - I wish I had. It may be free over the counter but that's where the benefit of this card ends. Terrible rate and the amount of times the card was declined was ridiculous. As a couple we both had this card, so you can imagine our level of frustration and embarrassment when we were both declined at the same time. Good job we carried enough cash with us and good job we could withdraw cash from local ATM. We won't be using again. Do be like us, use another card.

The Post Office replied

Hi there, I am sorry to hear about this. Are you able to email us at so we can look into this further for you?

Neil Griffit0hs

24 September 2023

Ordered a currency card

What a waste of time, effort, and money this card is totally useless.

Although I read the reviews before getting my card, I thought that I would make up my own mind regarding the bad reviews.

I went Into my local post office counter to get this card, and loaded it with €100. Followed the instructions, download the app. Then I had to wait until 10:30 the next day to link it to my app! This was the first Red flag.

We arrived at our hotel in Kos, and I tried to pay for some items, but the card was declined. Tried to withdraw money from the ATM declined, and the was then blocked, asking me to ring the help line. I tried but couldn't get through. Luckily I had taken my regular debit cards, so I didn't bother trying to use this card again.

Got back to the UK took the card back to the post office counter that I had it from. I told them about my experience, and asked for the €100 that I loaded. I ended up £11 pounds out of pocket for the expense.

Do Not bother getting this card it's a waste of time, money, and effort.

Cecilia bufton

23 September 2023

Ordered a currency card

I bought a card to go to Turkey and loaded £150 to be Lira. I don't understand exchange rates but they only given me £128 worth of Lira on the card! Surely that's not right. Called PO and they said it was. I'm not using this card again!

Carol Wilson

15 September 2023

Ordered a currency card

After looking at the post office travel card website I was under the impression I could collect a card from my local PO or order online. Upon arrival I was then told I needed to load up a minimum of £50 to get the card. After receiving a receipt showing the exchange rate was a mere 1.0972, I queried it. I was then incorrectly told it would make no difference as I would get a better rate when I purchased goods on the card. The 2 counter staff gave me different and contradictory responses to my question about the rate so I later called customer services for clarification and found out I would have got a better rate if I'd applied for the card online.

It effectively cost me £3.50 to load the card with £50.13, despite all the online promises of no charges (due to the poor rate and despite me being a new customer.) I also asked customer services to help me find the ts and cs as these weren't in the envelope I was given. These were hidden on the website and took some locating. I now have printed the 21 page booklet and discovered that to cancel under the cooling off period, I will have to wait a further 14 calendar days after activation and will also suffer a further (likely poor) conversion charge to get my money back. In short, I think this card is misleading and that the PO has appalling customer service.

James More

13 September 2023

Ordered a currency card

Too many charges for my liking. I won't be going on another foreign holiday for another year or so, but I will definitely not be using the PO multi currency card again.

Raymond Mcmaster

28 August 2023

Bought £3,000 worth of Euros

The Post Office travel card is a disgrace to the brand. I was reloading my card for my next vacation with a large amount but the exchange rate didn't adjust wither l entre £50. or £5000 . I decided to call at local branch with extremely helpful staff and was able to get a better rate what's the point off having this on line card if it can't adjust the rates anyway this card is costly to maintain due to hidden charges so I will be moving my money to another sorse as other cards have no charges and also give you cash back . Do not get this card and avoid the Post Office for money exchange the Tesco and Sainsbury's give better rates they should be ashamed of this service as they are a leading financial service

Angela Adams

26 August 2023

Ordered a currency card

Have a money card, however unable to use have 600+ euro and £150 Stirling on it contacted CS who stated card frozen until I send verification documents which I have emailed today CS can not give me a time scale when the documents will verified, I go on holiday Friday this is not good enough


23 August 2023

Bought £2,660 worth of Euros

Went into Post Office and bought £260 of Euros. Exchange rate was 1.06!!! Didn't notice that at the time, went back and queried and was shown on the screen that it was correct. Typical rate is 1.12 at least. Lesson learnt- don't use Post Office!

The Post Office replied

Thank you for taking the time to leave your feedback, and apologies your experience was not a more positive. If you're unhappy with the rate received, you can contact the team directly on to discuss further

Post Office

Write a review of Post Office

Rate your experience

Click or tap a star to rate

Write your review

0 / 4000

What product or service are you reviewing?