Post Office reviews

The Post Office are rated Poor in 615 reviews

Order your travel money online with the Post Office and collect it in any Post Office branch or get it delivered to your door for free. If you order more than £1000 of currency you will get an even better enhanced rate. The Post Office have a currency refund guarantee if your holiday is cancelled. Full terms and conditions available on the Post Office Travel Money website.

  • Last reviewed a week ago
  • 19% of reviews are positive
  • Replies to reviews
Reviews by rating
Excellent 15.77% of reviews are rated 5 stars 16%
Great 3.41% of reviews are rated 4 stars 3%
Average 3.90% of reviews are rated 3 stars 4%
Poor 6.67% of reviews are rated 2 stars 7%
Bad 70.24% of reviews are rated 1 stars 70%
Reviews by day

Showing reviews 1-15 of 615


31 May 2023

Ordered a currency card

Don’t bother. Card took 7 days to arrive, then I couldn’t retrieve the pin so had to call the number on the letter. Card does not link to the app once activated despite numerous attempts. Customer service said it can take up to three hours to link but it still hasn’t. I will see how it goes when I use it but so far not impressed. Will take extra cash but that defeats the object doesn’t it?

The Post Office replied

Hi Siobhan, we are very sorry to hear about the issues you've experienced with your Travel Money Card. Please give us a call on 0344 335 0109 so we can look into this further for you

Mehdi Delaviz

30 May 2023

Ordered a currency card

I have raised a issue to PO about being unable to topup my travel money card via app or website.

I was able to top up at PO counter prior to travel.

I have just tried to top up and get a message stating" Something went wrong. Please try again, use a different card or contact your bank". There is no issue with my bank cards as I have tried three different card both on app and via web and still get the same error.

I had contacted PO prior to travel and they assured me it will be fixed although they could not see any problem.

Well now i am abroad and unable to to up. PO help line were the least helpful.

Thanks Post Office for this useless product.

The Post Office replied

HI, I am sorry to hear this. Could you please either call the number on the back of your card, we are open 24/7, or you can email us at,uk so the team can assist


20 May 2023

Bought £1,006 worth of Euros

I ordered euros. Got delivery and order was processed really well. But extremely disappointed that I was not given any choice on note denominations so now I have ended up with majority of 50 euro notes which I did not want. When I rang them to request if they can arrange for me to exchange them to lower denominations at my local post office they declined. So please be aware for those order it from post office. Might be worth researching a bit more from your bank or euro de change.

The Post Office replied

Hi, Thank you for taking the time to leave a review of your recent experience. I'm sorry to hear that it wasn't as smooth as you expected and we will make sure this feedback is shared internally. Thanks again for letting us know about this.

Eve Graham

10 May 2023

Bought £1,000 worth of Australian dollars

I activated my post office travel card last year when it replaced my old one. It has been dormant since I last travelled pre-covid. I am now travelling to Australia in July and have just loaded £1000 onto my card.. into Australian dollars.

Reading the mostly negative reviews above about the PO travel card, I am very concerned that I will have a bad experience in Australia and that my card won’t work when I need to spend it out and about. I hope I won’t have any problems!

What interests me is HOW and WHY the Post Office are not getting it right. Please do the footwork and provide the service you promise!

I actually like the layout of the app (except the silly suitcase that keeps getting bigger and smaller and slows the app down). But so many poor reviews mean there is a problem. You should be on the top list of Martin Lewis’ top travel cards but you are not even on his list. What is wrong?

In my experience at three different post office branches when I was dealing with my travel card, I have been struck by the lack of precise , consistent ,knowledge from the operatives behind the counter ; I was given differing information regarding charges and was asked to look at the app more closely to get more reliable information. In other words, it felt like the people working in the Post Office did not have a sound knowledge of their product and I find that worrying.

Perhaps the Post Office has to tighten up and modernise its processes and generally be more rigorous with itself. I believe in the Post Office and I want it to be a successful enterprise, not a forgotten organisation living in the past.

A hopeful customer

Mike Mayo

10 May 2023

Bought £600 worth of Euros

No matter how myself or my wife try to order Euros to pick up locally l cannot complete my purchase, even after approving the payment on my bank app. Total nightmare and one of the worst websites l have used. Get your travel money somewhere else if l were you. Never again will we use the Post Office!!!

The Post Office replied

Hi Mike, Thanks so much for taking the time to leave a review. I'm sorry to hear about your experience. If you've had difficulties placing a currency order online please give our Travel Money team a call on 0345 8500 900 and someone will be happy to help you.


10 May 2023

Bought £50 worth of Australian dollars

I used the money card for a visit to Amsterdam with no problem.

Managed to add £50 in $Aus but since then continual error on app and can’t use it. Talked to customer service. No help despite following instructions (delete app & reinstall/turn off iPhone etc. all things I’d done before calling!)

Why is your app not working on my iPhone 10?

Matthew Birks

28 April 2023

Ordered a prepaid currency card

Bought two Post Office cards with 1800 US dollars on each. At first, all seemed good. Withdrew 200 dollars cash, used the card for a few small food purchases. After a few days, one was suddenly declined with over 1400 dollars still on it. Kept coming up as "Incorrect Pin" ( it wasn't). Highly irritating mid-holiday. Had to use credit card. I won't be topping - up.

The Post Office replied

Sorry to hear you had a negative experience using our Travel Money Cards, and for the inconvenience caused by the issues, I'll get this fed back. If you still require assistance our helpline on 0207 937 0280 will be happy to help.


23 April 2023

Bought £490 worth of Euros

I checked the rate online before going to the local post office. The rate was advertised at 1.1128 Euro to the pound. I purchased 500 Euros, but the receipt had the rate at 1.02. Feeling ripped off I won't be returning my custom any time soon.

The Post Office replied

Sorry to hear that, on our Travel Money page it does specify under the calculator that branch rates will differ from online rates. Branch exchange rates depend on several factors such as branch location, competition, cost of order, and convenience, we will always try and offer the best rate, subject to this criteria. As with many retailers, the cheapest order/distribution method is online, where centralised packing costs can be used, this is why online exchanges are invariably better than branch rates.

Catherine Viggers

11 April 2023

Ordered a prepaid currency card

Ordered a travel card and have been unable to activate online due to technical issues so used automated service. I retrieved pin to activate card and went back online to link my card to app.Still saying unable to due to technical problems. I phoned again and was told to delete app and reinstall, have done this and still unable to link to app. This has not given me confidence to use on my holiday and thankful I put minimum amount on the card

The Post Office replied

Hi Catherine, I am sorry to hear this. I won't be able to access your account from here, but can you email in on, quoting 28548194, your full name and last 4 digits of the card and the team can look into this further - Carl


5 April 2023

Ordered a prepaid currency card

Got travel card from postoffice which was activated on app. However I was not able to go in card activity option on the app. The error I got was service not available for last 4 days. Customer care had no idea of the error, tried to help but then raised with technical team. No turn around time when the problem ll be resolved. Not a good start before you go on holiday.

The Post Office replied

Hi, I'm sorry to hear that you've been having issues with the app and would like to look into this a bit further for you! Could you please provide via DM your name, last 4 digits of your card number and DOB? This will allow us to access the account and check the progress of your app issue. - Katie

Ian Williams

31 March 2023

Bought £100 worth of Euros

Read the small print before you use the Post Office foreign exchange service.

The rate advertised in the window of my local Post Office was 1.09.

A second board next to the counter said 1.09 with a slightly higher rate for the travel card.

Only when the transaction was complete did I realise I'd been given 1.03 euros per pound on my £100.

Nowhere was that rate advertised.

In small print on the second board, there was a note to say the highr rate was available for transactions over £1000.

I feel well and truly ripped off. What a mug I was to believe the rate board in the window.

Lesson learned. I won't be back.

The Post Office replied

Hi Ian, apologies for this, if you have purchased a Travel Money Card could you please call our team on +442079370280. Sarah

Philip Brabazon

22 March 2023

Bought £2,500 worth of US dollars

Ordered 3000 usd from the Windsor branch when I picked it up it’s in a mixture of $20 (70 bills) and $50 (32 bills). Was completely disappointed and also 3 other Post Offices refused to change them into $100 bills. What a useless service don’t bother using them otherwise you might end up with 600 $5 bills. I am now left with small brick of currency that I will have to carry around. Also both the call centre and PO Staff were very unhelpful and in one case very rude.

The Post Office replied

Hi Philip, Thank you for taking the time to leave a review and apologies your experience was not a more positive one. If you require any further assistance you can contact our currency team on 0345 8500 900.

Dina Quainton

2 March 2023

Bought £500 worth of Euros

I ordered currency on the basis of collecting in 2 hours. Didn't get an email to confirm it was ready until 14 hours later. Complained and was told I would be called as a matter of urgency. No-one called. Won't use again

The Post Office replied

We're very sorry to hear this and we'll get your feedback shared internally. Please pop a call over to us 0345 8500 900 so we can look into this for further for you


18 January 2023

Bought Australian dollars

Cant transfer money to travel card "top up unsuccessful" why is this?


15 January 2023

Ordered a prepaid currency card

I would award zero stars however this is not an option. The card might be a good product, I can't say for sure because I did not get to use it. But zero stars for the post office staff, their Customer care team and also the staff at First Rate travel (the finance company behind travel card) I thought I had loaded 400 euros onto it before jetting off to Menorca. I had problems getting the card to work and so contacted the Travel card helpline. They told that the card had a zero balance. On returning to the UK I tried to investigate via the post office where I purchased the card only to be told I needed to call the helpline. After 5 weeks of phoning them they eventually told me that the reason the travel cars had a zero balance was because I had been given a blank cars and 400 euros in cash! THIS WAS NOT THE CASE. Apparently the post office's books balanced at the end of the day, so WHAT HAPPENED TO THE 400 EUROS? I didn't receive them. Was it human error in the post office or a dishonest clerk? I will let you draw your own conclusions.

The irony is that the travel card is supposedly a safe way to carry currency, well I am 400 euros (£347) out of pocket and no one is taking responsibility. If I had been a victim of a street robbery I would have accepted that this is a risk if you take large amounts of cash out, but this is the Post Office that has mugged me. Think carefully before using this card.

The Post Office replied

Hi there, I'm really sorry to hear this. Could you give us a email on this address and we can investigate this further - Carl

Post Office

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