Post Office reviews

No display board with exchange rates, no ID asked for and VERY poor exchange rate. This was an emergency purchase coupled with temperatures forecast to be over 30 degrees and I didn’t have the time to order my Euros in advance (or the inclination to go back and complain). I thought my local PO was the easiest option. I was wrong and won’t be using them again to buy currency.

I got a PO travel card only because the Thomas cook one stopped.

It has been useful on holidays being multiple currencies but my question is-

How can the exchange rate be better getting cash from the PO rather than them pressing a button to transfer money to a card? There’s less staff, time, work etc involved in that surely?!

Purchased 380 euros today. cost me £361. I saw on the receipt 5 minutes later it was at a rate of 1.05! so I went straight back and asked if I could have it converted back and I'll buy online. the post office rang the refund department and they told me I wasn't allowed a refund. never again.

The rate euro selling rate against GBP was advertised at the entrance to the post office branch as euro 1.14 to GBP. The rate at the counter was 1.05 to the GBP. I accepted the deal but feel the information given at the door was misleading and the attitude of staff when I questioned this afterwards, was in effect “hard Luck” I will go elsewhere next time.

Been using post office travel card now for 4 years but rates are poor compared to others was going to put on £800 for euros but only getting 882 euros 19 euros less than tesco and that was just the first one I tried looks like I will be changing to another travel money card Asap

Ordered £1,200 for my hiday. Said next day delivery , it's still not arrived and so concerned as go in 2 days

Ordered USD in low denomination notes but they only had $20 bills at the time. Asked to call back at a later date to exchange for $5 bills. None available over the next 3-4 weeks, so had to change back to GBP. That conversion cost £35 for $200! Absolute rip off. Never use Post Office for foreign currency.

Recently Mastercard transactions went offline and it was not possible to top up travel cards except for the PO card.

The poor rates are outweighed by the reliability. When you're abroad, access to foreign money is very important.

Poor overall from staff knowledge to the absolute rip off on exchange rate, simple to use however but on returning & converting back to GBP speechless I'd have cheaper using my debit card ... this customer shan't be returning...lost more than I spent

Loaded 150 euros onto one of these cards at a poor exchange rate came home with 105 euros still on it changed it back to sterling and only received £72 what a rip off never again !

I agree with the majority of the posts regarding the exchange rate offered by the Post Office. They will argue that the rate is not set by them, but the card has Post Office written all over it! The user will reasonably conclude that the Ts and Cs are acceptable to the PO. For the money travel card, the card issue takes more than £4 in every £100 that you order (as of October 2024). If this is not usury, its very close.

Ordered large some of travel money online. Unfortunately not able to make custom request and subsequent notes provided were a too high denomination to hand over in most shops. Asked at desk for them to changed on collection and this was refused. I am stuck with notes i will have great difficulty spending! Wont use post office online ordering again.

Usef

I bought euro today from your branch in Redhill Belfry and afterwards realised what a total ripoff. I was charged a rate of 1.08 whereas the current bank rate is 1.19

The rate I was charged equates to 10% above the bank rate and is, in my opinion, extortion.

How can you justify this?

The exchange rate is very poor. I exchanged £450 into euros today in Cirencester and only got 485 euros. Will not EVER use post office again.

Nil stars from me but in order to process this review I had to choose one star!

Purchased EUR250 from a Post Office counter today and the charge was £233.64, at conversion rate of 1.07. Can I suggest that the Post Office trains its counter assistants to offer advice to the public on how they can achieve the best rates from the Post Office which in my case would have been ordering online producing a saving of £15! Shame on you.