RBS reviews

RBS are rated Poor in 19 reviews

The RBS group is a large international banking and financial services company. From its headquarters in Edinburgh, the Group serves over 30 million customers in the United Kingdom, Europe, the Middle East, the Americas and Asia.

  • Last reviewed over a year ago
  • 11% of reviews are positive
  • Replies to reviews
Reviews by rating
Excellent 10.53% of reviews are rated 5 stars 11%
Great 0% of reviews are rated 4 stars 0%
Average 10.53% of reviews are rated 3 stars 11%
Poor 5.26% of reviews are rated 2 stars 5%
Bad 73.68% of reviews are rated 1 stars 74%
Reviews by day

Showing reviews 1-15 of 19

Linda Atkinson

27 October 2022

Sold 24 Canadian dollars

It took 9 weeks for a cheque in Canadian dollars to clear. It miraculously cleared just as the value of the £ against the Canadian dollar rose. If they had cleared the cheque within the original frame line promised when we deposited the cheque, we would have made about £1000 more. Their exchange rate was quite a bit lower than others when we researched online. In the unlikely event of us having another FX cheque to deposit, I would look elsewhere. Terrible experience.

Eleanor Young

7 May 2021

Bought travel money

I have had a bad experience with the RBS Bank/ Natwest.

When I made my complaint they said that they could not trace my phone calls apart from the very first one which I find very strange as they say that all phone calls are recorded.

I sent a list of all my calls but they did not want to know.

Dreadful Bank avoid them.


28 August 2019

Bought £1 worth of Philippine pesos

If you accept just one piece of advice today, do not use RBS/Natwest for FX transactions. They really are truly awful in every way, failed to deliver, terrible customer service and poor email communication.

Alice mc kinstry

7 December 2018

I have been trying for three weeks to get the app on my new iPad I am 77 and did all my business on the old one now we have no bank and I am unable to set up a new account security is one thing but this is disgraceful I need help badly unable to find out my balance etc help me .

Ben Schofield

19 October 2018

Had a heart attack one month before holiday and claimed. These people expect someone with a life threatening condition to chase down every detail - for example the exchange rate when I booked a holiday villa eight month's earlier. I'm too ill to do this. They haven't lifted a finger to help, just weaseled out of any responsibility. They know how ill I am because I had to prove it. 35 years an RBS customer. No longer.

J McDonald

4 October 2018

I have been with R B S since 1969 so sad to see the decline in customer service my local Dunoon branch used to meet you with a smile and how are you ,now you are met with put your card in the reader yesterday 3 /10 /18 I had a 2pm appointment for a review of my savings and was ignored by staff, one staff member dealing with a customer the other two sitting in the back ground talking to each other I waited for 15 min then left without seeing anyone

John Ireland

4 May 2018

Been with the RBS since 1967 when they were Williams Deacons and before they were Williams & Glyns. Finally left them after 50 years. Wrote to their Fraud Operations team, they completely ignored my letter, instead Customer Care sent me £25 compensation, t. They still to this day ignore my request for help. I donated the compensation to cancer research and switched to a different bank. Sad to see the decline of what was once a fine bank.

William kennedy

31 July 2017

I was a customer of RBS for over 40 years however moved to First Direct as I was too embarassed to be a customer. They are a total disgrace to Scotland and still continue to rip off their clients in every way they can. Lock at everything they offer and you will find them bottom in All departments. How they are allowed to continue beats me.


22 June 2017

£500 to RM. RBS best price and easy pick-up. Free delivery which works out better rate when you add delivery rates of other companies when totalled.


4 June 2017

different rate given from advertised on homepage rip off

Fred Mason

18 April 2017

RBS and NATWEST have the worse exchange rate I have ever seen, you can look up and compare exchange sites are these two are always bottom of the pile for rates, I have banked with these banks for over 40yrs but do not get anything for loyalty. They should close down their foreign exchange and stop ripping off customers and concentrate of giving better interest to their customers on their accounts

Fred Mason

10 March 2017

I have been looking at changing 1000 pounds into Euros and have been checking the rates at various sites, RBS are the worse rates around, I am a Nat west cudtomer for over 40yrs, makes no difference, If you like being ripped off then change money at RBS or Nat West....Let those banks go under, it will save us all money and time wasted banking with them, you want to go on Holiday, you approach your bank and given the worse ever rate.....disgusting

Special Service???

19 April 2016

I was "sold" the "no commission foreign exchange rates" as one of the benefits of the Nat West black card that costs me hundreds of pounds a year in charges. Having ordered the money I made the mistake of checking on line only to find that this supposedly premium service isn't even in the top 25 providers! I now have to wait 30 hours for my money and walk past numerous providers on the high street that can find far better rates on the way to the bank tomorrow. Appalling!

Unhappy Customers

15 October 2014

Just been down the local RBS branch to wire-transfer Euros abroad. The quote I received was ridiculous. Compared to actual FX market, the first quote would have ripped me off by 300, upon challenging, they got a "live" quote which was still 200 Sterling away from where the market is trading. Reminds one of "The Sting" with Paul Newman, a movie about horse racing and bucket shops.


1 March 2012

There is no point writing about your experience down at your local RBS on this site. These reviews should be for the web based service only. You get a better rate of exchange and most currency is held, including Malaysian currency! Instructions are easy to follow. I dont think that the rates are very good compared to other web based currency exchange sites and only give them 3 stars for that reason only.


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