RBS are rated Poor in 19 reviews
https://personal.rbs.co.uk/personal.html
The RBS group is a large international banking and financial services company. From its headquarters in Edinburgh, the Group serves over 30 million customers in the United Kingdom, Europe, the Middle East, the Americas and Asia.
Last reviewed 5 months ago
11% of reviews are positive
Does not reply to reviews
| Excellent | 11% | |
| Great | 0% | |
| Average | 11% | |
| Poor | 5% | |
| Bad | 74% |
27 October 2022
27 October 2022
It took 9 weeks for a cheque in Canadian dollars to clear. It miraculously cleared just as the value of the £ against the Canadian dollar rose. If they had cleared the cheque within the original frame line promised when we deposited the cheque, we would have made about £1000 more. Their exchange rate was quite a bit lower than others when we researched online. In the unlikely event of us having another FX cheque to deposit, I would look elsewhere. Terrible experience.
7 May 2021
7 May 2021
I have had a bad experience with the RBS Bank/ Natwest.
When I made my complaint they said that they could not trace my phone calls apart from the very first one which I find very strange as they say that all phone calls are recorded.
I sent a list of all my calls but they did not want to know.
Dreadful Bank avoid them.
28 August 2019
Bought £1 worth of Philippine pesos
28 August 2019
If you accept just one piece of advice today, do not use RBS/Natwest for FX transactions. They really are truly awful in every way, failed to deliver, terrible customer service and poor email communication.
7 December 2018
I have been trying for three weeks to get the app on my new iPad I am 77 and did all my business on the old one now we have no bank and I am unable to set up a new account security is one thing but this is disgraceful I need help badly unable to find out my balance etc help me .
19 October 2018
Had a heart attack one month before holiday and claimed. These people expect someone with a life threatening condition to chase down every detail - for example the exchange rate when I booked a holiday villa eight month's earlier. I'm too ill to do this. They haven't lifted a finger to help, just weaseled out of any responsibility. They know how ill I am because I had to prove it. 35 years an RBS customer. No longer.
4 October 2018
I have been with R B S since 1969 so sad to see the decline in customer service my local Dunoon branch used to meet you with a smile and how are you ,now you are met with put your card in the reader yesterday 3 /10 /18 I had a 2pm appointment for a review of my savings and was ignored by staff, one staff member dealing with a customer the other two sitting in the back ground talking to each other I waited for 15 min then left without seeing anyone
4 May 2018
Been with the RBS since 1967 when they were Williams Deacons and before they were Williams & Glyns. Finally left them after 50 years. Wrote to their Fraud Operations team, they completely ignored my letter, instead Customer Care sent me £25 compensation, t. They still to this day ignore my request for help. I donated the compensation to cancer research and switched to a different bank. Sad to see the decline of what was once a fine bank.
31 July 2017
I was a customer of RBS for over 40 years however moved to First Direct as I was too embarassed to be a customer. They are a total disgrace to Scotland and still continue to rip off their clients in every way they can. Lock at everything they offer and you will find them bottom in All departments. How they are allowed to continue beats me.
22 June 2017
£500 to RM. RBS best price and easy pick-up. Free delivery which works out better rate when you add delivery rates of other companies when totalled.
