Sainsbury's Bank reviews

Sainsbury's Bank are rated Average in 197 reviews

Nectar members get better exchange rates (excludes travel money card home delivery orders and online reloads). Sainsbury's Bank offer over 50 foreign currencies. Order online with the option to collect your travel money from one of our bureaux in Sainsbury's stores across the UK at no extra cost, or have it delivered to your home with free delivery on orders of £400 and above. Please note, exchange rates will vary depending on whether you buy in store, online or by phone.

  • Last reviewed 2 weeks ago
  • 35% of reviews are positive
  • Replies to reviews
Reviews by rating
Excellent 34.01% of reviews are rated 5 stars 34%
Great 1.02% of reviews are rated 4 stars 1%
Average 2.03% of reviews are rated 3 stars 2%
Poor 8.12% of reviews are rated 2 stars 8%
Bad 54.82% of reviews are rated 1 stars 55%
Reviews by day

Showing reviews 1-15 of 197

mike chapman

17 November 2023

Bought £250 worth of US dollars

ordered 250 dollars for travel who thought sending me 100 and 50 dollar bills was a good idea, virtually impossible to use at location, just thoughtless


16 November 2023

Ordered a currency card

Sainsburys travel money card always declining despite having enough funds on the card .. absolutely disgusting when you are relying on it

Instore is very bad rate

15 November 2023

Bought £266 worth of Euros

Exchange rate on line was1.12 online,but the rate instore was 1.08,staff didn’t explain why I am very disappointed I lost about 9£ for 290 euros ☹️☹️☹️ Do not buy Instore

Dan T

13 November 2023

Bought £138 worth of Euros

I bought 150 Euros at a Sainsbury's store currency bureau on Saturday, 11th November. Unfortunately I didn't check the rate online beforehand, which was 1.12 Euro to the Pound. In store I was only offered a paltry 1.08.

My saving grace is that I didn't make a bigger purchase of Euros but frankly still feel short-changed by Sainsbury's. My advice to anyone purchasing foreign currency from Sainsbury's is DO NOT buy currency in store. Only purchase online.


3 November 2023

Ordered a currency card

Do not use this travel card card or service, so temperamental. Sometimes it works, others it just refuses. We’ve now been abroad 5 times using this and the card hasn’t worked 3 out of those 5. Customer service have no idea what they’re doing either and just blame your bank for blocking it, despite us trying on multiple debit and credit cards to top up… Then when you contact your bank and make sure everything is ok and the transaction isn’t blocked, Sainsbury’s say you’ve ran out of attempts to top it up!! Won’t be making the mistake and using again.

Marie Lethbridge

18 August 2023

Bought £457 worth of Euros

Ordered currency to find it’s short of money so upsetting considering I trusted them

Stuart jones

12 August 2023

Bought travel money

Ordered travel card one week before holiday. Went to collect it at sainsburys reedswood walsall. Young lad on desk who seemed inexperienced and couldn't manage to validate the card . No-one on site to help him . Result, no card, had to accept cash instead or refund would take 7 to 10 days . Absolutely useless service. Will never use again, highly "NOT" recommended

Alexandra Storey

4 July 2023

Bought £300 worth of Euros

About four weeks ago I went to get euros put on to a travel card. Sainsbury’s Bank made two claims on my bank account, albeit one pending and that left me over £300 down on my possible spending.

I wrote to them and they diverted the blame to my own bank Nationwide claiming it was them that withheld my funds for over a week. My bank would not have done this had Sainsbury’s not made two claims.

The member of staff that replied to me was rude and not in the least bit apologetic.

I even wrote to the CEO and he didn’t want to know either.


24 June 2023

Bought £256 worth of US dollars

Customers of Sainsbury's should be aware that the advertised rates for currency online are not reflected in the shop. Very small print online but basically, if you walk into a store today and buy USD the rate is 1.20, if you order online and walk into the same store to collect the rate is 1.24. Don't get caught out

Mr D Fowles

22 May 2023

Ordered a currency card

In general the card and app worked ok, but.... the app doesn't show your purchases for 24 hours afterwards (sometimes longer) so it's extremely difficult to keep a track of your spending whilst away.

A Roberts

17 May 2023

Bought Euros

I ordered € online with plenty of time before my holiday. Unfortunately the money did not arrive in time so I arranged for the money to be collected from the airport which all went to plan.

Once I came back from holiday, the money had also arrived at my home address so it need to be returned. I contacted Sainsbury's today and requested they collect the money due to my rural location, they refused and then stated that if I did not return the money then would send in a debt collection company!

I now have to sort this mess out due to poor Service from Sainsbury at my own cost.

Margaret Mitchell

24 April 2023

Ordered a prepaid currency card

The app doesn't work. Can't top up the card.The call centre doesn't work. Can't hear the operators and can't understand their accents. Tried to close the card down but was going to get £807 back from a card with nearly €1000 on. Nobody seems bothered. Taking cash next time. Rubbish set up.

Shirley Russell

23 April 2023

Ordered a prepaid currency card

A warning really. The travel card dies not work like a debit card. so I booked a spanish hotel with the travel card to save on currency fees. But it was declined because the hotel requested multiple payments, in case of damage, bar bills etc. i think that is standard. I had to request the hotel to do a one off payment. Luckily I found out before I went abroad. Customer services explained once I rung, but I was not notified that they had declined a payment. So that is pretty poor. It could ruin a holiday hence the rating.

Jane Goodman

19 April 2023

Ordered a prepaid currency card

Rubbish, can order buying of cash euros fine off them; but could not get payment to go through to buy prepaid card for the travel money card. Checked with sainsburys bank, credit card absolutely fine for purchase of travel card to go through. They gave me number to phone the travel section, who were no help at at, they just kept saying to phone number on back of credit card again. Tried to purchase travel card three days now incase of blip in system.... given up

Absolutely Useless bank and customer service woeful

13 April 2023

Ordered a prepaid currency card

Currently stuck abroad with no money thanks to this useless excuse of a bank/travel passport. Been here three days everything fine, tried to take money out of a cash point (BBVA a real bank not a pop up cash point), tried to charge me €6 to withdraw my money, so declined the transaction. Next day go supermarket card gets declined, went beach bar card declined again. Rang up the helpline, absolutely useless, could bot understand what had happened. All they said was we can see an €86 transaction is pending and wont clear till the 20th (in 7 days time). Nothing they can do until 20th, so stuck here abroad with €3.20 left on a card. Now having to find alter ways to get cash, dont really wont to put more money on this useless card as once its in Euro cannot withdraw it back to Euros.

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