Sainsbury's Bank reviews

Sainsbury's Bank are rated Average in 188 reviews

Nectar members get better exchange rates (excludes travel money card home delivery orders and online reloads). Sainsbury's Bank offer over 50 foreign currencies. Order online with the option to collect your travel money from one of our bureaux in Sainsbury's stores across the UK at no extra cost, or have it delivered to your home with free delivery on orders of £400 and above. Please note, exchange rates will vary depending on whether you buy in store, online or by phone.

  • Last reviewed 2 weeks ago
  • 37% of reviews are positive
  • Replies to reviews
Reviews by rating
Excellent 35.64% of reviews are rated 5 stars 36%
Great 1.06% of reviews are rated 4 stars 1%
Average 2.13% of reviews are rated 3 stars 2%
Poor 7.98% of reviews are rated 2 stars 8%
Bad 53.19% of reviews are rated 1 stars 53%
Reviews by day

Showing reviews 1-15 of 188

Mr D Fowles

22 May 2023

Ordered a currency card

In general the card and app worked ok, but.... the app doesn't show your purchases for 24 hours afterwards (sometimes longer) so it's extremely difficult to keep a track of your spending whilst away.

A Roberts

17 May 2023

Bought Euros

I ordered € online with plenty of time before my holiday. Unfortunately the money did not arrive in time so I arranged for the money to be collected from the airport which all went to plan.

Once I came back from holiday, the money had also arrived at my home address so it need to be returned. I contacted Sainsbury's today and requested they collect the money due to my rural location, they refused and then stated that if I did not return the money then would send in a debt collection company!

I now have to sort this mess out due to poor Service from Sainsbury at my own cost.

Margaret Mitchell

24 April 2023

Ordered a prepaid currency card

The app doesn't work. Can't top up the card.The call centre doesn't work. Can't hear the operators and can't understand their accents. Tried to close the card down but was going to get £807 back from a card with nearly €1000 on. Nobody seems bothered. Taking cash next time. Rubbish set up.

Shirley Russell

23 April 2023

Ordered a prepaid currency card

A warning really. The travel card dies not work like a debit card. so I booked a spanish hotel with the travel card to save on currency fees. But it was declined because the hotel requested multiple payments, in case of damage, bar bills etc. i think that is standard. I had to request the hotel to do a one off payment. Luckily I found out before I went abroad. Customer services explained once I rung, but I was not notified that they had declined a payment. So that is pretty poor. It could ruin a holiday hence the rating.

Jane Goodman

19 April 2023

Ordered a prepaid currency card

Rubbish, can order buying of cash euros fine off them; but could not get payment to go through to buy prepaid card for the travel money card. Checked with sainsburys bank, credit card absolutely fine for purchase of travel card to go through. They gave me number to phone the travel section, who were no help at at, they just kept saying to phone number on back of credit card again. Tried to purchase travel card three days now incase of blip in system.... given up

Absolutely Useless bank and customer service woeful

13 April 2023

Ordered a prepaid currency card

Currently stuck abroad with no money thanks to this useless excuse of a bank/travel passport. Been here three days everything fine, tried to take money out of a cash point (BBVA a real bank not a pop up cash point), tried to charge me €6 to withdraw my money, so declined the transaction. Next day go supermarket card gets declined, went beach bar card declined again. Rang up the helpline, absolutely useless, could bot understand what had happened. All they said was we can see an €86 transaction is pending and wont clear till the 20th (in 7 days time). Nothing they can do until 20th, so stuck here abroad with €3.20 left on a card. Now having to find alter ways to get cash, dont really wont to put more money on this useless card as once its in Euro cannot withdraw it back to Euros.


2 April 2023

Bought Euros

I was served by Sharon who had

a lovely smile, was very helpful

and also very polite. Sharon answered my question without a bother. A credit to your store

Don’t use!

1 April 2023

Ordered a prepaid currency card

The app never works so you cannot top up when abroad, it would let us top up on the website either.

Called the call centre and the gentleman couldn’t speak very good English and didn’t understand what I was explaining, I was constantly put on hold and then told that “we can’t help you sorry”..

A travel money card that you cannot top up.. perfect!

Linda Burton

31 March 2023

Ordered a prepaid currency card

Be aware. They take £2.00 a month out of your account for inactivity. Had money on the account before pandemic to find its all gone due to inactivity fees. Theft in my opinion.


14 February 2023

Ordered a prepaid currency card

Cannot have a second card, cannot link to your google wallet.. waste of time!!


27 July 2022

Ordered a prepaid currency card

Had this card for a while now, we used it in NZ and the Pacific island years ago and kept it (although it charged us for not using it) but we knew we'd use it again. Loaded it with Euros this time around and saved some money aside to load onto it once we'd used what was on the card.

Thank god we did. Day 3 into our holiday the card stopped working, we called the helpline and were put through to an absolute useless sap who couldn't give us any answers or any solutions except lengthy waits for money or help. We're now having to use our debit and savings at a few for using them as our €300 is inaccessible for the next "6-10days" we'll be home in 4....



17 July 2022

Ordered a prepaid currency card

Ordered the card expecting a next working day delivery according to the FAQs on the website, and on completion of the order was told 5-8 working days. Called the call centre and was told 5-7 days, and everytime i said their website told me next day delivery was given the blanket response of "I understand" and that they will try to get the right department to call me within 48 hours. It is quite clear that Sainsburys customer service in this area is completely absent. Would not recommend this product to anyone, and would give no stars if it were possible.

Leslie Wright

3 May 2022

Bought £120 worth of Euros

Website is rubbish. Asks for Nectar number twice then doesn’t accept it. Won’t take payment. Doesn’t always list stores for pick up. Gave up in the end


14 February 2022

Ordered a prepaid currency card

Sainsburys travel passport.

Complete joke. Ordered £500 of euros for delivery following day. After paying, it said 5 to 8 days delivery time. Received no confirmation emails from them. Phoned up to see what was happening. Call centre is in Malaysia and they had no clue about my order. Eventually they offered to 'cash out" my euro balance and refund to my bank account at loss of £55 to me. My advice is DO NOT BOTHER with Sainsburys Travel Passport. It seems to be some sort of scam.

Carole Lockwood

24 November 2021

Ordered a prepaid currency card

Put £300 on the card but lost £100 of it through non-usage charges! What a rip-off! Never again.

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