Sainsbury's Bank reviews

I ordered foreign currency 16/4/25 but was only told on day of collection today, 24/4/25 that the Peru currency was unavailable- yet the money had been taken from my bank account. I was told it would be refunded in 5-7 days. Surely it is not right to take money when you do not have the goods it’s paying for?

I confirmed opening hours of bureau with employee who phoned so went to collect my dollars only to find it closed for her ‘break’, and a notice to say it would reopen in 40minutes. As I was collecting my grand daughter I could not wait and had to return later which took over an hour travelling time. She was very unsympathetic initially as she insisted she had to have her break which I understood, but could she not have explained this when I asked about times to collect?

Altogether a thoroughly bad experience and one I won’t be repeating.

I did a transaction on Saturday 12 th April amounting to 40 euro .61 and on checking my transactions later in day discovered another 4 have been taken from my account , I was on the phone to card services , and after 45 mins and not understanding or hearing the conversation well , was to expect a call back from a supervisor , and now being Monday still no call or the pending transactions being refunded , absolutely ridiculous , meanwhile I’m still out off pocket by 166,64

Ordered to arrive on the Tuesday before holiday, husband waited in two days and they blamed Royal Mail. No currency for holiday ended up getting my CXD and USD at airport and now waiting on refund that takes up to 18 days

I wanted low denomination Turkish Lira notes (100tl) which Walthamstow Low Hall did not stock. They advised would order them for collection in 5 days time. Duly went to counter today & they had failed to obtain the 100 TL notes I had ordered. They had my phone number but hadn’t bothered to call to advise me. Plus the exchange rate even when using Nectar card is worse the either Post Office or Marks & Spencer. Too late for me to go elsewhere. Will avoid in future

Terrible website that keeps logging you out. Card wouldn't work on holiday. Tried to contact for support and didn't get any help. Absolutely terrible customer service. My advice is DO NOT USE!

Absolutely terrible experience with Sainsburys. We exchanged our GBP to euros for our holiday, at what admittedly was already a pretty poor rate compared to other companies and exchanges, nevertheless, we had the money out into our sainsburys travel card which meant the convenience of having it cashless when abroad. When we returned from the holiday, we decided to exchange the money back to pounds which was not only a complete faff, but also an absolute rip off. We were told the €116 would work out to be £96. Knowing it wasn't as favourable as others, we still opted for it to avoid the hassle of withdrawing and exchanging elsewhere as we were already there anyways. Low and behold, we only received £84 and was told that this was because it was Mastercard who now set the exchange rate and that was all we would get. To make matters worse, we were told they could also not withdraw the € in cash as they did not offer this. Basically, we were now tied in to their rates without much choice. Wouldn't recommend and would not be using again

Just picked up card (as a spare for any tap in tap out travel when travelling with a teenager). Clunky online registration. App doesn’t work at all (card not supported, it says). Hope the card will! Not impressed so far and will be returning it after our trip, no doubt taking the hit on the exchange rate. Never again.

No star option not available. Terrible waste time and money. Would never use this again! And the buy back rate if you have funds left makes it a very poor choice. Lesson learnt albeit a little late.

Naively exchanged pounds for Thai currency with nectar card in store. Rate turned out to be much poorer than Sainsbury’s own online rate. Called the store who told me that their rate is always better on line - lesson learnt - don’t use the in store facility!!

Please check the reviews before ordering. If I had done this I would not have touched with a barge pole. You think you are ordering it through Sainsbury's, which you are but if you have a problems Sainsbury's do not want to know.

I had a problem with registering, my info was right but something was wrong the other end. When I tried to cancel they tried to charge.

I have given one star but only because I cannot give a minus star!

Stuck abroad with a card which won't top up. Useless! Social media team won't pass on my number to get some help, they expect me to incur call charges to rectify their problem!

Although originally told I wouldn't be charged for withdrawing money from the cash point,I found that I was charged, also I have been charged a fee for non-use of the card over a certain period which was also not told ,I would avoid the Sainsbury's passport holiday card altogether

Went to collect notes,Had a travel money card from a previous transaction asked about adding funds to card ( downloaded and tried to use app, can't use to add funds)told bring it in and will receive online rate,called in two days later to add funds only noticed later given a rate of1.10 not 1.14 went back following day told they could do nothing,sent online complaint still not dealt with! Dreadful service!!!

Awful company for travel cards - DO NOT USE EVER. App is trash, website is trash. Can't even withdraw money. They charge an inactive fee after a year or so. I was on hold for ages just to cancel my card and withdraw my remaining funds because there is no option to do this yourself. GO WITH ANYONE ELSE

The app is a total glitchy mess and leaves you stranded unable to carry out simple functions. I’m taking this back to the supermarket and getting cabbages instead - they clearly know nothing about how to operate this kind of service.