Sainsbury's Bank reviews

Naively exchanged pounds for Thai currency with nectar card in store. Rate turned out to be much poorer than Sainsbury’s own online rate. Called the store who told me that their rate is always better on line - lesson learnt - don’t use the in store facility!!

Please check the reviews before ordering. If I had done this I would not have touched with a barge pole. You think you are ordering it through Sainsbury's, which you are but if you have a problems Sainsbury's do not want to know.

I had a problem with registering, my info was right but something was wrong the other end. When I tried to cancel they tried to charge.

I have given one star but only because I cannot give a minus star!

Stuck abroad with a card which won't top up. Useless! Social media team won't pass on my number to get some help, they expect me to incur call charges to rectify their problem!

Although originally told I wouldn't be charged for withdrawing money from the cash point,I found that I was charged, also I have been charged a fee for non-use of the card over a certain period which was also not told ,I would avoid the Sainsbury's passport holiday card altogether

Went to collect notes,Had a travel money card from a previous transaction asked about adding funds to card ( downloaded and tried to use app, can't use to add funds)told bring it in and will receive online rate,called in two days later to add funds only noticed later given a rate of1.10 not 1.14 went back following day told they could do nothing,sent online complaint still not dealt with! Dreadful service!!!

Awful company for travel cards - DO NOT USE EVER. App is trash, website is trash. Can't even withdraw money. They charge an inactive fee after a year or so. I was on hold for ages just to cancel my card and withdraw my remaining funds because there is no option to do this yourself. GO WITH ANYONE ELSE

The app is a total glitchy mess and leaves you stranded unable to carry out simple functions. I’m taking this back to the supermarket and getting cabbages instead - they clearly know nothing about how to operate this kind of service.

Absolutely useless. Always errors topping up the balance using the app. When you phone to make a change you are told it takes 7 days for the change to take affect. -What use is that when you are away and need to use the card!

Ordered a travel card to use in US. Loaded with USD. Payment took from a credit card by error and so charged huge transfer fees. Removed my CC from site and tried to add another but it is not possible via online. Spoke with CS (difficulty understanding each other) and they informed me that you can not do this action online and need to have the App or go into a Sainsburys store. I did not want the app. Having logged in to my account several times on instructions from CS I was then blocked. CS unable to unblock! Nightmare and wished I had read the reviews before ordering. I will transfer the US balance if I can use my card. Avoid totally unreliable and difficult to use.

I had received a Nectar voucher at Sainsburys, which offered £3 off a travel money purchase costing £300 or more. The small print said the whole transaction must take place at a Sainsburys bureau de change, not online or by telephone. So I went into a Sainsburys and bought 350 euros, but the rate was poor (1.10479 compared with the advertised Nectar rate of over 1.14). I did get the £3 discount so the net rate worked out at 1.1153 which is still not good. (Strangely it appears on the receipt as commission of minus £3!) So my advice is, if you get a voucher offering £3 off travel money at Sainsburys, just bin it.

And 24 hours later there's no sign of the Nectar points which I should have received from the purchase.

Tried to top up card while in Croatia but funds wouldn't transfer, tried calling Sainsbury's money for nearly 1 hour, and was told " you will just have to use your visa debit card". Makes you wonder why I got a travel card in the first place!

Almost 3 months ago now, while I was abroad in Italy my Sainsbury’s travel money card was eaten by a ATM machine not only leaving me without a card but also not distributing the cash I was trying to take out leaving me without my €20 plus a €4 charge for the transaction that didn’t happen. I’m not sure if this is because the card is not compatible with certain atms or just doesn’t work as it should abroad. However after this happened I ended up seeing if I was able to use my normal UK hsbc debit card and this worked amazing and wasn’t eaten by a machine and didn’t lose me any money.

Since this stressful trip I’ve been in contact with Sainsbury’s travel money card help team multiple times across these months, emailing multiple times, calling multiple times, even going in store to seek for help, just to get my money back. The first lie I was sold was, if I never got the money from the atm machine, that the money will automatically appear back into my account (this never happened). After this I was told it takes 30 days for a dispute form to go through but it’s been almost 90 days and nothing. I have followed every advice and instruction given to me, filling out the dispute form sending it multiple times, (as I kept being told they haven’t received it, even though over the phone they would contradict this by telling me they can see I’ve sent it multiple times). Leading me on to all the other empty promises I was consistently told: such as “we’ll contact you with an update very soon” (this never happened), “we’ll make this an urgent case” (I’m pretty sure they’ve completely forgotten I even exist. I’m not sure if they’re just ignoring my emails at this rate. But I’ve never received worse customer service in my life. I know €24 isn’t a great deal of money to lose but as my bank I would think it’s their responsibility for their customer to not lose out on their money that we trust to store with them. At this rate I don’t even care, it’s just the principle and I would like to my close account immediately with this bank as I don’t wish to ever rely on this card abroad again.

I switched over to a Sainsbury’s travel card , as my previous card company were very limited in the currencies you could use, we took it away with us this year for the first time when we went to Prague, had no issues what so ever, well chuffed with it

ordered 250 dollars for travel who thought sending me 100 and 50 dollar bills was a good idea, virtually impossible to use at location, just thoughtless

Sainsburys travel money card always declining despite having enough funds on the card .. absolutely disgusting when you are relying on it