Tesco reviews

I have ordered euros online to collect a few times, tbh I have never had any problems, I am Just about to order some more, lets hope all goes well

Nightmare . My daughter who is going away on a college trip to New York just for a few days on Fri14th Feb . I wanted to get her the spending money . So after searching P/office etc I felt Tesco would be easier & I could collect this Mon while shopping. I went ahead using Apple Pay . When I got the confirmation email I was baffled to see the collection date was for the following Monday 16th not for this so that wasn’t right & she’d have left 2 days prior .Very worried so I called up support who basically didn’t really care less she said that when I clicked the collection date which was the 1st available collection date slot they’d got on there website available I wrongly thought that it was this Monday coming up . She said it clearly showed the date being the 16th . Well she’s lucky & sounded young . I’m not & although I get by I sometimes find it difficult to see small writing but with Monday upcoming I wrongly assumed it meant this mon . So now I’m stressed she says it can take 20 days to refund my account . I’ve paid my bills & I don’t have any spare funds to purchase any currency now until I receive my payment back . I’m at a loss of what to do . I wasn’t asking for a unreasonable amount of $$$$ so I’m sure they could have made more of a effort to get me my order together for $500 surly but she said she can’t guarantee that so now they have my money that could take 10 days to get this back & my daughters trip ruined with nothing to spend . Cmon Tesco . Never again. I’m stressed enough & would like to be refunded more quickly so I can shop elsewhere. Terrible service . I will update if I get my money back or I’m going to have to take out a loan

Got a pre paid card from Tesco , very quickly it went wrong , could not log in contacted customer service by phone and email

Months later I am still trying to get satisfaction . Just automated messages have said I wish to go to ombudsman and requested leaflets for this . THEY HAVE TOLD ME THEY SENT IT , THEY LIED MORE THAN ONCE They ignore you and do not even bother to reply They have asked to telephone,ask for the number then telephoned another number this happened a number of times

They are completely dishonest stay away from this

Ordered Singapore dollars to be delivered on 2nd Jan. Went to the store TWICE today to be told my currency had not arrived and it wouldnt be at the store until monday. No good to me as i travel tomorrow. I asked for a full refund as i need the cash for tomorrow to be told it will take 10 days to be returned to my account.

I WILL NEVER USE THIS COMPANY AGAIN

Used Tesco for convenience. Paid extra for the buy-back guarantee. I was told they would buy back any notes but not coins (which is fair enough), but when I returned from holiday they wouldn’t buy back any of the lower denomination notes despite not telling me anything about that beforehand. Yes a vague comment is hidden in the small print of the Ts and Cs but not on the main webpages and I wasn’t told despite having specifically asked about buying back notes at the time of purchase.

Bought Swiss Francs online and collected from Tesco Northwich. Currency was for wife's birthday trip .

Popped into retail shop in Basel to buy a couple of gifts, only to be told the 50 franc note I had been given by Tesco was an old style note that was no longer accepted in shops - since April 2021!!!

Had to take couple of hours out of trip to queue in UBS branch for them to exchange note for legal tender.

Complained to Tesco when we got home, only to be told that the "mistake" could not happen due to their watertight processes - basically called me a chuffin' liar!! Offered me £20 voucher for inconvenience - no thanks, I'd rather not step foot in the store again!

Beware Tesco Travel Money - absolute cr@p Customer Service...

Went to Tesco only for euros to be told when I get to the money exchange I get told by Stacy she is going on her lunch break and she would be back in half an hour and I will have to come back. I came back half an hour later, there was a long queue at the desk and had 6 people in front of me and had to wait another 15 minutes to be served.

DO NOT BUY CURRENCY FROM TESCO UNLESS YOU PRE-ORDER IT ONLINE. I bought US dollars in store and paid £2006 for $2600. I did not know and was not told I could get a better exchange rate if I had pre-ordered. I then found out that if I had pre-ordered I would have only paid £1946 for $2600. So I've paid £60 more than was necessary. Total rip off.

very quick & efficient

I purchased Euro for our holiday plus an additional sum of 1,300 as the villa deposit - specifically requested by the villa owner to be cash. I paid extra for the buy back as I knew that I would be returning for my money back on this. I’ve visited the store to return 1300 euro today to be told that there is no record of the buy back and they could only guarantee £250 anyway. After some discussion with the staff member who insisted on taking my phone to check the email, despite having printed it off, I agreed that there was nothing that I could do and that there must be an error in the online booking system as she agreed that this has happened with other customers in the past. Having waited forever for her to count every single note and pass it through the cash scanner ( it was small denominations, still wrapped in the original rubber band and sleeve as it was when she handed it to me two weeks earlier) she then told me that she could not refund to my card only in cash. So having paid with my debit card online and having had to take my card to the collection kiosk originally as proof of purchase, I’ve now got to find a bank where I can actually deposit my pounds sterling cash. Absolutely ridiculous service, I would not recommend, nor would I ever use again.

Never order travel money from them. I put all details in my wife's name as I work nightshift so she cou go and pick up the euros. She got refused as it was bought on my bank card. Now its going to take 2-10 days for refund. What if I had no other money and I was leaving in the next couple of days my holiday would be ruined. If there's an issue with putting someone else's details so they could pick it up the order should never went through. Absolute disgrace will be going somewhere else from now on.

When I went to collect the office was closed for a break - 30 minutes. This was annoying as I did not have much shopping to do so had to wait around. The lady was very helpful but I was disappointed that the notes were well used - crumpled and dirty. When you order online you expect new notes. My partner ordered on the same day from an online company and his notes were new, he got a better rate and they were delivered.

Feel cheated.

The in store exchange rate, even with the club card doesn’t even compete with the post office.

You are given the impression that they just don’t care.

I know the small print says that the rates vary dependant on whether you go online or in-store, but they don’t try to explain why. Simple profiteering rather than a service.

Will not use Baldock Tesco to exchange money again.

9am til 7pm is a complete lie. They open and close when they feel like it. If you are free you might stand a chance between 11 and 4 but other than that, don't waste your time.

Called in twice to be told that the customer in front of myself was the last person she was serving and then closing. It was 4.10pm. Said 7.00pm closing on money exchange kiosk. Bangor. Went to customer service to complain.

Told it was nothing to do with Tesco.