Tesco reviews

I ordered travel money (Polish zlotys) to be collected from my local Tesco store. I was advised by email that it would be available after 3pm Thursday. On Friday morning, it was nowhere to be seen. Store staff said "Ring the number"; the phone team said "Go back to the store staff with this reference." Store staff tried ringing; no sign of reference; no idea where the Zlotys are. Two hours later, we find that currency is delivered only on Mondays and Thursdays so, since we leave early Monday, there's no chance of receiving our funds before we leave. Extremely poor service with no clear information from anyone; just buck-passing between Tesco, Travelex who supply the foreign money and G4S who do the delivering on a good day.

Purchased 1400 euros at a cost of £1191.00 GBP along with this was the buy back guarantee at an additional cost of £2.75p, I cancelled the order eight mins after placing it online as I made a mistake, I then had to wait for fifteen days before Tesco refunded me my money, bearing in mind that in the meantime I had repurchased Euro’s for my holiday so I were out of pocket for some £2400 gbp for fifteen days, a despicable service and absolutely no reason to keep my money for that length of time.

I purchased a few tins of paint some two months ago from a respectable DIY chain and returned one tin on Bank Holiday Monday for a refund as I had over purchased, the money was back in my account the following day, a little on the fast side but I believe TESCO MONEY that five days is more than fair

Bought Thai and Chiba cash from Prestatyn Store. I was told to keep my receipt and u would get the same rate as a buy back if I kept my receipt.

Went back to be told this was not the case. Blatantly told the wrong info by the woman on duty. Complained to head office and they just ignored my complaint saying they had done a check with the staff and I had misunderstood. Well I did not misunderstand. After further complaints they made a miserly offer of £10 compensation which basically says I’m a liar. I will never use Tesco Money again. Bad enough when they gave no tolls open in my local store but to be told I misunderstood a perfectly simple process is not good enough. Shame on You Tesco Money for not believing your customers. No point in a complaints process if you don’t want to speak to your unhappy customers.

Go to the Post Office they don’t lie.

Seems this is just one of many complaints online.

Very helpful.

Had currency in stock and gave a lot of information and tips

All the USD I had ordered came in series older than 10 years which is not accepted in my travel destination country, I was trying to ask them to replace with newer bills for which they asked to convert it again into GBP and to newer USD, what a crack heads in customer care, and I loose out another 250 GBP doing it.. never touching Tesco travel money again .

When going to the store to exchange sterling into Thai Bhat as the online rate was good and the store is local. As I left after being served by a very polite member of staff I then noticed the exchange rate was considerably less than advertised (£39), I went back to the and was informed the online exchange rates do not reflect the stores exchange rates, I was offered they buy them back for less than I paid and to order them online to get that rate.

And yes I did have and use my Club Card.

Their online site is misleading as it doesn't state the rates displayed will differ to the instore rates.

I will not be using them again.

went to collect my dollars on line as when

though online i couldn't order they were in stock . i got there and didn't check the buying nstore rate she gave me was a lt lesss than everywhere else in my area and still checked to get the rate was much better than i was given and that was with my club card so god knows what it would've been without my club card

Falsely claims to have £75 minimum, but actually no stores in my area allow less than £100 - for click and collect or delivery. Useless and misleading.

Euro advertised on website at €18.1 but only offering €15.1 with club card total rip off

Ordered 500 Euros online at a top rate. Collection from my local store was problem-free. my only gripe is that it was a two-day service from order to collection.

Ordered currency online to collect a week later and a few days before my holiday. 2 days before it was due to collect, received a phone call saying actually it was out of stock so they cancelled it, I had to wait a few days to get my money back and had to reorder it elsewhere and when I complained they weren't interested. Would definitely not use ever again!!

This was the second time I experienced a long wait to get my online order. The staff were flapping and under pressure. The lady before me had problems and then lo and behold so do I. I had placed two orders. I received 2 emails to say both would be ready to collect at given time. However one was ok and one not. They tried to tell me that the two orders were as one. Incorrect. One had been counted out in front of me which was for only one order. Two different orders and done with two different bank cards. I reiterated that the one order I received was just for the order and wanted to get my second order. I wasn’t happy in the way they were putting me off. I stood my ground and pushed to get it sorted. I had an email from you to say the order would be ready to collect after 3pm but they told me it wasn’t there. Eventually again after insisting it should be there they tried to find it. They were extremely flustered and saying they had to catch up on orders. They closed the bureau whilst dealing with me and one other person. It was so frustrating. I was eventually told they had the order. However they then spent ages finding the forint. Then the amount of times they were counting the money was terrible. They just didn’t seem to understand what the currency they were counting. I cannot tell you how frustrating this all was. We we spent 30 minutes trying to get what should be a simple service having ordered online. Will I use Tesco again. Not so sure. One of the worst experiences. My husband made me stop afterwards and take a moment because I was very distressed and was about to take a long car drive.

Please improve your staff

Said the euros I bought would be available for pick up after 15.00 Money. The travel desk at the nominated Tesco Store - Riverside Dundee told me that it was a very unreliable service and told me it wasn’t Tesco but some other company andI should contact them. Pointed out I was going on holiday on Wednesday and it was their company’s website I used to purchase. I was told that it wasn’t her company and a security guard started posturing - I am 63 years old. Never again.

I ordered online got a really good rate put all my details in and haven't had an email or anything saying it has gone through, I'm worried about my bank details!!!

I ordered my currency on line. Traveled to the store to collect it and the surly woman in the kiosk told me my photo ID wasn’t accepted

. Their FAQs state You’ll need to bring valid photo ID e.g. passport, full UK photographic driving licence (we do not accept provisional driving licences) or EU ID. They should change this to not passports and driving licenses are acceptable.

My husband did have his driving license so I asked if I could cancel my order and he could buy the currency as they definitely had it in stock. Was told he wouldn’t get the online rate which I felt was fair but also I would be charged £10 to do this.

So much red tape and money making going on here.

I refused to pay the £10 on principle so have to travel back today. Needless to say I won’t be using Tesco currency again and the young lady in the chesterfield kiosk needs some customer service training.