Tesco Bank reviews

Went into Tesco Seacroft Green Foreign Exchange today to get holiday money. We wanted to get the pre-paid travel cards but were unable to as the woman behind the counter hadn't been trained to do this and wasn't confident in doing them. As a result we will have to go back. another day at some inconvenience and at an inconvenient time for my wife and I in order to get our cards sorted. What is the point in putting staff staff who aren't fully trained into this situation and expecting them to be able to do their job. The woman who served us was polite and as helpful as she could be and this complaint is no reflection on her but is aimed at management who should ensure that all staff are fully trained.

I previously used the Post Office earlier this year to buy Euros as their exchange rate was great but I was very pleasantly surprised to see Tesco's rate this week (May) was probs the best & even better than the P.O!! The online ordering service was so easy and the money arrived soon after. NO PROBS WHATSOEVER - WHAT'S NOT TO LIKE?!!

Avoid the cashpassport card. What a shambles. Obtained it in the store, added Euros to it and told to login and register the card when I got home. However, I couldn't log in, it wouldn't remember any password either, so had to call their helpline. They couldn't assist me either despite several attempts so was stuck with an unworkable card online. Had no choice but to get to a Tesco, cash it in (of course, the buy back rate is a good 32 cent more than I obtained the Euros for) ended up £40 out of pocket but at least have the majority of my funds back unlike some of the reviewers on here. Moral of the story - don't bother with travel cards from Tesco. It's cheaper to use your own debit cards even with transaction fees. Or just get cash from some place with a better reputation.

Purchase from Tesco was great. Great rate and quick service for collection. Rate for SGP was 1.5650 on 17-3-2023.

On return from holiday I returned to sell my remaining currency. Tesco's rate for Buy SGP on the day I sold 25-4-2023, was 1.5825. rate I was given in store to sell was 1.8890. That is a spread of 16.3%. I am only glad I only returned with minimal currency.

I ordered Euros on the Thursday evening and they arrived on Saturday morning. I had been emailed several times to keep me informed of the progress, on Friday they emailed to say they had been dispatched. There was a good mixture of notes. I am very pleased with my transaction, everything went has it should.

They will not refund you for up to 10 working days if they cannot fulfill your order.

Placed order to receive for home delivery, some Jamaican dollars & some US dollars. Delivery was straight forward and on time but no confirmation email received at time of order, made contact myself to confirm my order booked in. Most of the USD were 100$ notes which are not great to use for tipping. Wish I had read reviews in advance as probably wouldn't have used Tesco. For this reason highly unlikely to use again.

Wish I'd read the reviews before ordering currency but I was using Tesco so surely reliable!!!! Ordered NZ and Singapore dollars online for collection 5 days later at my local Tesco, that was the earliest day available, cost immediately

taken from my account. Had a phone call a day later to say they couldn't supply the NZ dollars as they had no stock. Was not happy as why did they accept the order in the first place, surely in this day of advanced technology the system should have warned of stock situation. Asked them to cancel the order completely and I would go elsewhere and they assured me I would get a full refund. Imagine my surprise when told it could take up to 10 days to get MY MONEY back. This is the first time I have used Tesco but I will never use them again, very unreliable.

Great service. No issues at all

Ordered both US Dollars and Costa Rican Colon on-line for collection on 7/1/23 after 3pm at Southend store as I was visiting that weekend. Money taken straight away from my bank account. Received email following day stating Costa Rican Colon has to be ordered in and I could not pick up until 10/1/23 but I will no longer be in Southend then! Cancelled order but Tesco stated a £10 admin fee would be charged and refund would take 5-10 working days!!! I argued that their website let me order the currency for collection on 7/1/23, so it is their fault, not mine, that they changed the collection day which is no longer convenient to me. They say they will waive the £10 admin fee. Now need to find extra money to buy currency elsewhere. Needless to say, I won't be using them again. Very poor customer service. Avoid.

Ordered currency on line to collect in store the following day. Money didn't arrive. No one rang, e mailed or texted to advise there was a problem. No idea when currency will be available. Complete lack of customer care. Won't ve using again!

Never ever use them. I have been left at the last minute with no travel

Money because they sent confirmation the money was ready and it wasn’t there . The bank was already closed and it left me unable to withdraw . The staff lied and told me I would get a call within an hour that was 3 hours ago .

Worst experience. We couldn’t pick up the money on the date stated in the email. They blame on TravelEx for not sending the money and the TravelEx says it’s Tesco’s fault. Will never order money from tesco

Ordered travel money on Friday

Pickup from tesco baldock after 3pm next day.

Booth shut at 3pm and no one knows why

Phoned tesco. Nice lady who sourced some currency at Stevenage Tesco which they could get out of there till. Went Sunday morning to be told cannot pickup until 3pm Monday.

Phoned tesco. Was told we couldn't pick up until Monday after some debate he Phoned tesco stevenage direct who agreed that we could have the monies but not until after 3 pm.

Asked about cancellation and told will take 10 days to get our money back.

Went back into store to discuss with travel booth.

Told there printer isn't working and she maybe could sort in about 1.5 hours.

Left store and will return after 3pm Monday.

Wasted time and fuel costs

DO NOT USE THIS RUBBISH SERVICE

Appalling communication and dreadful communication. Wanted t9 cancel order after about 8 hours. Was told yes. Received no further contact. Called again two days later and was promised that the order had been stopped and refund was pending. Still received no correspondence confirming refund so raised a complaint only to be told that the order was dispatched and a refund would not be happening immediately. Absolutely incompetent as I cancelled well within the time to do so. Now left having to proceed with a complaint just to actually get my money back. Avoid.