Tesco reviews

Bought Swiss Francs online and collected from Tesco Northwich. Currency was for wife's birthday trip .

Popped into retail shop in Basel to buy a couple of gifts, only to be told the 50 franc note I had been given by Tesco was an old style note that was no longer accepted in shops - since April 2021!!!

Had to take couple of hours out of trip to queue in UBS branch for them to exchange note for legal tender.

Complained to Tesco when we got home, only to be told that the "mistake" could not happen due to their watertight processes - basically called me a chuffin' liar!! Offered me £20 voucher for inconvenience - no thanks, I'd rather not step foot in the store again!

Beware Tesco Travel Money - absolute cr@p Customer Service...

Went to Tesco only for euros to be told when I get to the money exchange I get told by Stacy she is going on her lunch break and she would be back in half an hour and I will have to come back. I came back half an hour later, there was a long queue at the desk and had 6 people in front of me and had to wait another 15 minutes to be served.

DO NOT BUY CURRENCY FROM TESCO UNLESS YOU PRE-ORDER IT ONLINE. I bought US dollars in store and paid £2006 for $2600. I did not know and was not told I could get a better exchange rate if I had pre-ordered. I then found out that if I had pre-ordered I would have only paid £1946 for $2600. So I've paid £60 more than was necessary. Total rip off.

very quick & efficient

I purchased Euro for our holiday plus an additional sum of 1,300 as the villa deposit - specifically requested by the villa owner to be cash. I paid extra for the buy back as I knew that I would be returning for my money back on this. I’ve visited the store to return 1300 euro today to be told that there is no record of the buy back and they could only guarantee £250 anyway. After some discussion with the staff member who insisted on taking my phone to check the email, despite having printed it off, I agreed that there was nothing that I could do and that there must be an error in the online booking system as she agreed that this has happened with other customers in the past. Having waited forever for her to count every single note and pass it through the cash scanner ( it was small denominations, still wrapped in the original rubber band and sleeve as it was when she handed it to me two weeks earlier) she then told me that she could not refund to my card only in cash. So having paid with my debit card online and having had to take my card to the collection kiosk originally as proof of purchase, I’ve now got to find a bank where I can actually deposit my pounds sterling cash. Absolutely ridiculous service, I would not recommend, nor would I ever use again.

Never order travel money from them. I put all details in my wife's name as I work nightshift so she cou go and pick up the euros. She got refused as it was bought on my bank card. Now its going to take 2-10 days for refund. What if I had no other money and I was leaving in the next couple of days my holiday would be ruined. If there's an issue with putting someone else's details so they could pick it up the order should never went through. Absolute disgrace will be going somewhere else from now on.

When I went to collect the office was closed for a break - 30 minutes. This was annoying as I did not have much shopping to do so had to wait around. The lady was very helpful but I was disappointed that the notes were well used - crumpled and dirty. When you order online you expect new notes. My partner ordered on the same day from an online company and his notes were new, he got a better rate and they were delivered.

Feel cheated.

The in store exchange rate, even with the club card doesn’t even compete with the post office.

You are given the impression that they just don’t care.

I know the small print says that the rates vary dependant on whether you go online or in-store, but they don’t try to explain why. Simple profiteering rather than a service.

Will not use Baldock Tesco to exchange money again.

9am til 7pm is a complete lie. They open and close when they feel like it. If you are free you might stand a chance between 11 and 4 but other than that, don't waste your time.

Called in twice to be told that the customer in front of myself was the last person she was serving and then closing. It was 4.10pm. Said 7.00pm closing on money exchange kiosk. Bangor. Went to customer service to complain.

Told it was nothing to do with Tesco.

Ordered holiday money online. Arrived quickly but was just posted through the door, not their problem but needs to be reviewed. My problem is the denomination size of the notes. Why on earth have they sent 100 euro and 50 euro notes, as if I can use those in the local shops. Tried to exchange the large notes for smaller denominations in store but was told they couldn’t do that as it could be money laundering. What a lie. They were shown the receipt that they sent with the money AND what is the difference to when they purchase unspent money. Advised the only thing I could do would be to send it all back and get a refund, not an option as it is too near the holiday now. I am sooooooo mad. It is their crappy website that is at fault for not allowing a choice of notes and their crappy system that won’t allow the store to change the notes either. DO NOT USE ONLINE CURRENCY EXCHANGE SERVICE

I placed an order Online with Tesco travel money this afternoon, For £400 exchange for Euros, I Placed the order the money was taken from my account, And that was it, I have not received a confirmation email, message or anything from Tesco, Plenty of adverts emails' but NO confirmation or thank you for using tesco travel money or anything like that to let me know, Terrible. Then I phoned the customer services number and spoke to a very unhelpful chap, Who did'nt enlighten me anymore just to say he could see the order, And an email had been sent, Which I checked while he was on the phone, And I had received no such email, All I was after' especially in this day and age where scams are everywhere, Was confirmation that they had received payment' and my order was been processed to give me peace of mind if anything else. Thoughtless uncaring and never will I use tesco travel money again, Terrible service Terrible customer service.

Tesco Stafford money exchange.

I have purchased euros for many years from here.

On this occasion I just wanted £500 worth of Euros.

The female cashier would not serve me as I had no photo ID on me.

Why do I need photo ID to purchase a relatively small amount of Euros.

She would not give a reason why. I asked if the previous customer had provided ID and she just said I cannot disclose that.

I left and got a better rate elsewhere so all good after all. Even better than the club card rate and no photo ID required

I will never use Tesco money exchange again. Rude staff and stupid policies.

I ordered travel money (Polish zlotys) to be collected from my local Tesco store. I was advised by email that it would be available after 3pm Thursday. On Friday morning, it was nowhere to be seen. Store staff said "Ring the number"; the phone team said "Go back to the store staff with this reference." Store staff tried ringing; no sign of reference; no idea where the Zlotys are. Two hours later, we find that currency is delivered only on Mondays and Thursdays so, since we leave early Monday, there's no chance of receiving our funds before we leave. Extremely poor service with no clear information from anyone; just buck-passing between Tesco, Travelex who supply the foreign money and G4S who do the delivering on a good day.

Purchased 1400 euros at a cost of £1191.00 GBP along with this was the buy back guarantee at an additional cost of £2.75p, I cancelled the order eight mins after placing it online as I made a mistake, I then had to wait for fifteen days before Tesco refunded me my money, bearing in mind that in the meantime I had repurchased Euro’s for my holiday so I were out of pocket for some £2400 gbp for fifteen days, a despicable service and absolutely no reason to keep my money for that length of time.

I purchased a few tins of paint some two months ago from a respectable DIY chain and returned one tin on Bank Holiday Monday for a refund as I had over purchased, the money was back in my account the following day, a little on the fast side but I believe TESCO MONEY that five days is more than fair