Tesco reviews

Feel cheated.

The in store exchange rate, even with the club card doesn’t even compete with the post office.

You are given the impression that they just don’t care.

I know the small print says that the rates vary dependant on whether you go online or in-store, but they don’t try to explain why. Simple profiteering rather than a service.

Will not use Baldock Tesco to exchange money again.

9am til 7pm is a complete lie. They open and close when they feel like it. If you are free you might stand a chance between 11 and 4 but other than that, don't waste your time.

Called in twice to be told that the customer in front of myself was the last person she was serving and then closing. It was 4.10pm. Said 7.00pm closing on money exchange kiosk. Bangor. Went to customer service to complain.

Told it was nothing to do with Tesco.

Ordered holiday money online. Arrived quickly but was just posted through the door, not their problem but needs to be reviewed. My problem is the denomination size of the notes. Why on earth have they sent 100 euro and 50 euro notes, as if I can use those in the local shops. Tried to exchange the large notes for smaller denominations in store but was told they couldn’t do that as it could be money laundering. What a lie. They were shown the receipt that they sent with the money AND what is the difference to when they purchase unspent money. Advised the only thing I could do would be to send it all back and get a refund, not an option as it is too near the holiday now. I am sooooooo mad. It is their crappy website that is at fault for not allowing a choice of notes and their crappy system that won’t allow the store to change the notes either. DO NOT USE ONLINE CURRENCY EXCHANGE SERVICE

I placed an order Online with Tesco travel money this afternoon, For £400 exchange for Euros, I Placed the order the money was taken from my account, And that was it, I have not received a confirmation email, message or anything from Tesco, Plenty of adverts emails' but NO confirmation or thank you for using tesco travel money or anything like that to let me know, Terrible. Then I phoned the customer services number and spoke to a very unhelpful chap, Who did'nt enlighten me anymore just to say he could see the order, And an email had been sent, Which I checked while he was on the phone, And I had received no such email, All I was after' especially in this day and age where scams are everywhere, Was confirmation that they had received payment' and my order was been processed to give me peace of mind if anything else. Thoughtless uncaring and never will I use tesco travel money again, Terrible service Terrible customer service.

Tesco Stafford money exchange.

I have purchased euros for many years from here.

On this occasion I just wanted £500 worth of Euros.

The female cashier would not serve me as I had no photo ID on me.

Why do I need photo ID to purchase a relatively small amount of Euros.

She would not give a reason why. I asked if the previous customer had provided ID and she just said I cannot disclose that.

I left and got a better rate elsewhere so all good after all. Even better than the club card rate and no photo ID required

I will never use Tesco money exchange again. Rude staff and stupid policies.

I ordered travel money (Polish zlotys) to be collected from my local Tesco store. I was advised by email that it would be available after 3pm Thursday. On Friday morning, it was nowhere to be seen. Store staff said "Ring the number"; the phone team said "Go back to the store staff with this reference." Store staff tried ringing; no sign of reference; no idea where the Zlotys are. Two hours later, we find that currency is delivered only on Mondays and Thursdays so, since we leave early Monday, there's no chance of receiving our funds before we leave. Extremely poor service with no clear information from anyone; just buck-passing between Tesco, Travelex who supply the foreign money and G4S who do the delivering on a good day.

Purchased 1400 euros at a cost of £1191.00 GBP along with this was the buy back guarantee at an additional cost of £2.75p, I cancelled the order eight mins after placing it online as I made a mistake, I then had to wait for fifteen days before Tesco refunded me my money, bearing in mind that in the meantime I had repurchased Euro’s for my holiday so I were out of pocket for some £2400 gbp for fifteen days, a despicable service and absolutely no reason to keep my money for that length of time.

I purchased a few tins of paint some two months ago from a respectable DIY chain and returned one tin on Bank Holiday Monday for a refund as I had over purchased, the money was back in my account the following day, a little on the fast side but I believe TESCO MONEY that five days is more than fair

Bought Thai and Chiba cash from Prestatyn Store. I was told to keep my receipt and u would get the same rate as a buy back if I kept my receipt.

Went back to be told this was not the case. Blatantly told the wrong info by the woman on duty. Complained to head office and they just ignored my complaint saying they had done a check with the staff and I had misunderstood. Well I did not misunderstand. After further complaints they made a miserly offer of £10 compensation which basically says I’m a liar. I will never use Tesco Money again. Bad enough when they gave no tolls open in my local store but to be told I misunderstood a perfectly simple process is not good enough. Shame on You Tesco Money for not believing your customers. No point in a complaints process if you don’t want to speak to your unhappy customers.

Go to the Post Office they don’t lie.

Seems this is just one of many complaints online.

Very helpful.

Had currency in stock and gave a lot of information and tips

All the USD I had ordered came in series older than 10 years which is not accepted in my travel destination country, I was trying to ask them to replace with newer bills for which they asked to convert it again into GBP and to newer USD, what a crack heads in customer care, and I loose out another 250 GBP doing it.. never touching Tesco travel money again .

When going to the store to exchange sterling into Thai Bhat as the online rate was good and the store is local. As I left after being served by a very polite member of staff I then noticed the exchange rate was considerably less than advertised (£39), I went back to the and was informed the online exchange rates do not reflect the stores exchange rates, I was offered they buy them back for less than I paid and to order them online to get that rate.

And yes I did have and use my Club Card.

Their online site is misleading as it doesn't state the rates displayed will differ to the instore rates.

I will not be using them again.

went to collect my dollars on line as when

though online i couldn't order they were in stock . i got there and didn't check the buying nstore rate she gave me was a lt lesss than everywhere else in my area and still checked to get the rate was much better than i was given and that was with my club card so god knows what it would've been without my club card

Falsely claims to have £75 minimum, but actually no stores in my area allow less than £100 - for click and collect or delivery. Useless and misleading.

Euro advertised on website at €18.1 but only offering €15.1 with club card total rip off