Tesco reviews

5 * customer service from the staff at Bangor Tescos travel money today, polite, attentive and knowledgeable when I asked for information was offered a detailed explanation on how to use the currency card, travel money and currency buy back. I was offered a summary of the transaction and support offered on using the app. I came away feeling reassured.

Thanks for the help and advice given bi DI at the Dover store

Purchased euros online through Tescos, on the day I went to the Whaley bridge to collect my monies, they'd not been delivered.

Customer services said it had been happening regularly. They also said it won't be delivered today now, come back tomorrow. No I was getting a taxi at 3am the following morning. I rang up the number given and spoke to the most incompetent woman, who was clueless and refused to refund my monies that day. I ended up having to buy more in the Post Office costing me more.

I was able to get my euros the next day from MCR Airport.

I will definitely not buy through tescos online again Never! Very poor Service.

Went to the Barnstaple store. Hody at the desk was absolutely lovely and really helpful. She explained everything clearly and had the Yen we needed available. No waiting and very efficient. Thank you

Tesco Abbeydale Road exchange.

I was initially told the exchange was closed for a change of shift and to come back in 10 minutes. When I returned after 10 minutes, I was told it would be another 10 minutes. When I pointed out that I’d already been told 10 minutes earlier, the woman behind the counter became aggressive, denied saying that, and insisted it had only been five minutes.

There was no need for that attitude. If someone doesn’t want to deal with members of the public in a courteous and professional manner, perhaps they should consider a role that doesn’t involve customer service.

Never use tesco for currency exchange. What a joke of a company. They closed the Bureau at the store I was collecting from the day before my holiday and are very unwilling to help transfer it to a different store because it was booked in my partners name (he cannot call them as he is at work) it would still be him collecting it with all of his identification just from a different store. Guess I just have to lose the £10 for not collecting and get them from somewhere else. I do not recommend tesco for currency exchange and will never use them again

Not the best experience of collecting.

The opening and closing times either should be adhered to or altered on the website to reflect the actual time you close.

Time closure stated on website 6pm. The lady in the booth even stated this but then made the excuse but I need to fill things in so we close earlier! I arrived at 5.50 and the booth was closed. Will not use again.

I checked online at the Tesco website to see their Euro exchange rate which was acceptable. As the store is quite close to me I went to the instore bureau and saw on the rate board behind the cashier that the exchange rate was very close to what I saw online so requested 400 euros. When I got home and examined the receipt I saw that I was given the advertised rate and found that if I had ordered the money online and collected it from the same store it would be £10 cheaper.

This is sharp practice and I will contact trading standards as the cashier did not say I could save money by ordering online and collecting from the store.

I recently visited Tesco Superstore in Salford Greater Manchester.

To collect Currency for a recent Holiday.

I was very impressed with the Service from Tesco travel Money. And the Service from their Tesco Manager Kelly.

I would definitely recommend.

Returned to travelex in Tesco’s Peterborough 20/3/26 to get cash back for some US dollars

They were just closing for lunch breaks at 225pm and would be back at 305pm

However they said they’d squeeze me in so I proceeded with the transaction,they said they needed the transaction number which I didn’t have so I said I’d return at 305pm.

However within 2 minutes I found the email with details and the two lady staff(1trainee)were still there and I re-approached them asking if they could now complete my cash back.

However they point blank refused as they’d now shut down all the systems and I’d have to return at at 305pm.

They were rude and said they needed their breaks because they were short staffed and they put posters up on windows to say closed temporarily and would be back at 305 pm and that was that.

There is nothing on travelex Tesco website anywhere to say they close for lunch and you can’t just close when you want at short notice due to staffing issues,the Tesco shop wouldn’t do this.

I’d popped in here specially after travelling for over 24 hours and driving back from Heathrow and don’t expect the awful attitude from the staff but more so for the place to be shut.

Awful experience all round ***DO NOT EVER USE THEM*. I won’t be ever again.

I have ordered euros online to collect a few times, tbh I have never had any problems, I am Just about to order some more, lets hope all goes well

Nightmare . My daughter who is going away on a college trip to New York just for a few days on Fri14th Feb . I wanted to get her the spending money . So after searching P/office etc I felt Tesco would be easier & I could collect this Mon while shopping. I went ahead using Apple Pay . When I got the confirmation email I was baffled to see the collection date was for the following Monday 16th not for this so that wasn’t right & she’d have left 2 days prior .Very worried so I called up support who basically didn’t really care less she said that when I clicked the collection date which was the 1st available collection date slot they’d got on there website available I wrongly thought that it was this Monday coming up . She said it clearly showed the date being the 16th . Well she’s lucky & sounded young . I’m not & although I get by I sometimes find it difficult to see small writing but with Monday upcoming I wrongly assumed it meant this mon . So now I’m stressed she says it can take 20 days to refund my account . I’ve paid my bills & I don’t have any spare funds to purchase any currency now until I receive my payment back . I’m at a loss of what to do . I wasn’t asking for a unreasonable amount of $$$$ so I’m sure they could have made more of a effort to get me my order together for $500 surly but she said she can’t guarantee that so now they have my money that could take 10 days to get this back & my daughters trip ruined with nothing to spend . Cmon Tesco . Never again. I’m stressed enough & would like to be refunded more quickly so I can shop elsewhere. Terrible service . I will update if I get my money back or I’m going to have to take out a loan

Got a pre paid card from Tesco , very quickly it went wrong , could not log in contacted customer service by phone and email

Months later I am still trying to get satisfaction . Just automated messages have said I wish to go to ombudsman and requested leaflets for this . THEY HAVE TOLD ME THEY SENT IT , THEY LIED MORE THAN ONCE They ignore you and do not even bother to reply They have asked to telephone,ask for the number then telephoned another number this happened a number of times

They are completely dishonest stay away from this

Ordered Singapore dollars to be delivered on 2nd Jan. Went to the store TWICE today to be told my currency had not arrived and it wouldnt be at the store until monday. No good to me as i travel tomorrow. I asked for a full refund as i need the cash for tomorrow to be told it will take 10 days to be returned to my account.

I WILL NEVER USE THIS COMPANY AGAIN

Used Tesco for convenience. Paid extra for the buy-back guarantee. I was told they would buy back any notes but not coins (which is fair enough), but when I returned from holiday they wouldn’t buy back any of the lower denomination notes despite not telling me anything about that beforehand. Yes a vague comment is hidden in the small print of the Ts and Cs but not on the main webpages and I wasn’t told despite having specifically asked about buying back notes at the time of purchase.