Tesco Bank are rated Average in 210 reviews
http://www.tescobank.com/travel-money/
Get a better exchange rate if you choose to purchase any single currency online from £800 to £2500. We offer competitive exchange rates and 0% commission on foreign currency. Order and collect your cash from selected Tesco stores. Free home delivery on orders of £500 or more. £3.95 delivery for orders under £500. Tesco Travel money ordered online or by telephone is provided by Travelex Currency Services Ltd.
Last reviewed 2 weeks ago
48% of reviews are positive
Does not reply to reviews
| Excellent | 44% | |
| Great | 4% | |
| Average | 2% | |
| Poor | 6% | |
| Bad | 44% |
18 March 2023
18 March 2023
I ordered Euros on the Thursday evening and they arrived on Saturday morning. I had been emailed several times to keep me informed of the progress, on Friday they emailed to say they had been dispatched. There was a good mixture of notes. I am very pleased with my transaction, everything went has it should.
5 March 2023
Bought £211 worth of Jordanian dinars
5 March 2023
They will not refund you for up to 10 working days if they cannot fulfill your order.
6 February 2023
Bought £300 worth of US dollars
6 February 2023
Placed order to receive for home delivery, some Jamaican dollars & some US dollars. Delivery was straight forward and on time but no confirmation email received at time of order, made contact myself to confirm my order booked in. Most of the USD were 100$ notes which are not great to use for tipping. Wish I had read reviews in advance as probably wouldn't have used Tesco. For this reason highly unlikely to use again.
27 January 2023
27 January 2023
Wish I'd read the reviews before ordering currency but I was using Tesco so surely reliable!!!! Ordered NZ and Singapore dollars online for collection 5 days later at my local Tesco, that was the earliest day available, cost immediately
taken from my account. Had a phone call a day later to say they couldn't supply the NZ dollars as they had no stock. Was not happy as why did they accept the order in the first place, surely in this day of advanced technology the system should have warned of stock situation. Asked them to cancel the order completely and I would go elsewhere and they assured me I would get a full refund. Imagine my surprise when told it could take up to 10 days to get MY MONEY back. This is the first time I have used Tesco but I will never use them again, very unreliable.
21 January 2023
21 January 2023
Great service. No issues at all
5 January 2023
5 January 2023
Ordered both US Dollars and Costa Rican Colon on-line for collection on 7/1/23 after 3pm at Southend store as I was visiting that weekend. Money taken straight away from my bank account. Received email following day stating Costa Rican Colon has to be ordered in and I could not pick up until 10/1/23 but I will no longer be in Southend then! Cancelled order but Tesco stated a £10 admin fee would be charged and refund would take 5-10 working days!!! I argued that their website let me order the currency for collection on 7/1/23, so it is their fault, not mine, that they changed the collection day which is no longer convenient to me. They say they will waive the £10 admin fee. Now need to find extra money to buy currency elsewhere. Needless to say, I won't be using them again. Very poor customer service. Avoid.
3 December 2022
3 December 2022
Ordered currency on line to collect in store the following day. Money didn't arrive. No one rang, e mailed or texted to advise there was a problem. No idea when currency will be available. Complete lack of customer care. Won't ve using again!
10 November 2022
Bought £1,270 worth of Jordanian dinars
10 November 2022
Never ever use them. I have been left at the last minute with no travel
Money because they sent confirmation the money was ready and it wasn’t there . The bank was already closed and it left me unable to withdraw . The staff lied and told me I would get a call within an hour that was 3 hours ago .
17 October 2022
17 October 2022
Worst experience. We couldn’t pick up the money on the date stated in the email. They blame on TravelEx for not sending the money and the TravelEx says it’s Tesco’s fault. Will never order money from tesco
16 October 2022
Bought £400 worth of US dollars
16 October 2022
Ordered travel money on Friday
Pickup from tesco baldock after 3pm next day.
Booth shut at 3pm and no one knows why
Phoned tesco. Nice lady who sourced some currency at Stevenage Tesco which they could get out of there till. Went Sunday morning to be told cannot pickup until 3pm Monday.
Phoned tesco. Was told we couldn't pick up until Monday after some debate he Phoned tesco stevenage direct who agreed that we could have the monies but not until after 3 pm.
Asked about cancellation and told will take 10 days to get our money back.
Went back into store to discuss with travel booth.
Told there printer isn't working and she maybe could sort in about 1.5 hours.
Left store and will return after 3pm Monday.
Wasted time and fuel costs
DO NOT USE THIS RUBBISH SERVICE
