10th November 2017
I ordered 600 Euros online and picked them up the following day at my local Tesco branch. Excellent service
31st October 2017
Ordered online this morning and entered all info correctly(carefully checked twice)and used a Tesco credit card to pay but on the final leg the payment was not processed and requested me to go through process again which was really annoying and time consuming due to a disability in my hands. Rang the help no provided who was unable to explain why this had happened but passed me to sales who entered everything exactly the same and surprise surprise it went through without any problem but also was unable to explain why it had mysteriously bounced in the first place. i would haved rated this experience as one star but have raised to three stars due to the excellent customer service skills from both persons i spoke to resolve my problems. TESCO must properly review and update their online system to prevent this type of thing from happening with no ability to explain why is CLEARLY NOT ACCEPTABLE as it just needs some simple reprogramming without effecting security.
3rd October 2017
Went in to Tesco in Castle Lane on several occasions only to find the kiosk closed during lunch time and after work.....which is when the majority of customers are more likely to have the chance to collect? I was unsuccessful at lunchtime so thought I'd try again after work.....the lady behind the kiosk refused to open (even though she recognised me from popping in previously at lunchtime). She was impolite, did not look like she wanted to be there, not very helpful.
26th September 2017
Does what it says on the tin, I work nights I ordered £500 worth of Euros yesterday when I got home from work getting a very good rate which were delivered 10am this morning. I would use again a easier and better value than going to the supermarket pr click and collect.
22nd September 2017
Looked on line,went into local store was given same rate Excellent service wigan branch
4th September 2017
I ordered £203 of Euros online on Tuesday, delivered to my local Long Eaton branch on Wednesday... excellent I thought. Checked my bank statement on Friday - they'd deducted £203 twice from my account, so it was now overdrawn... Went to the branch, woman on counter hopeless, she said she wanted proof that the money had indeed been withdrawn from my account, tried to get my mobile to work but unsuccessful, then she gave me number of Travelex and asked me to contact them... When I said I felt like I was being blamed for something not my fault she told me not to raise my voice to her! I hadn't. Clearly unprepared to help further, so left; fortunately my bank sorted things and has contacted Tesco for an explanation. No explanation, no apology. I have written to the store manager. Avoid!
30th August 2017
I ordered my Euros to be picked up from my local store next day and then recieved a call to say due to sickness they could not give me my money until a later date as no staff to open the desk. I could have a refund in 3-10 days!! RUBBISH SERVICE
28th August 2017
I ordered 1500 Euros online and picked them up the following day at my local Tesco store. Excellent service!!!
25th August 2017
Ordered euros on line Thursday and received them at 10.30am the next day cannot fault them in anyway
13th August 2017
Drove 30 miles to collect money. Desk closed as single person allocated to the task was off sick. No backup. Unclear if the person would be back the following day. I did get notification after midday, long after I had already been to the store. The next day I phoned the store many times and just got put on hold each time. Finally I phoned Tesco bank directly and got though at which time I was do fed up that I cancelled the order and decided to buy from Asda instead, which had a slightly better rate as well. How did Tesco get an award for this atrocious service?
2nd August 2017
Terrible Went twice to the store and both times the desk was closed. had to wait for the guy to come back off lunch. Wouldnt have minded if they had made their opening time known on their web site
20th July 2017
I bought some Swedish krona from Tesco about 2 weeks before going on holiday. I tried to spend a 100 krona note whilst in Sweden but they said it had been discontinued 2 weeks previously. I took it back to Tesco today but they couldn't buy it back because it had been discontinued! Make sure the notes they give you are all new.
13th July 2017
Very unhelpful. You cannot specify the note denominations or cancel your order once placed.
12th July 2017
Tesco kept their word and did not charge extra for credit card but my bank said that they could not claim to use credit cards for free.lf l had not seen this in print l would not have used Visa Credit.l was charged an extra £12.95 with more next month.!!!
4th July 2017
used yesterday and ordered at 1.30pm.Currency arrived at 8:50am next day. Great service
28th June 2017
Purchased £600 of Euros , shown on line as 1.11+ to the pound but only received 1.09 and charged £5 for the transaction.
22nd June 2017
Checked on line and their rate was at 1.1098, so I went to my local branch. At the branch it was 1.08, quite a difference. I mentioned this to them and they matched the rate they had on line.
16th June 2017
Tesco rate is not accurate , exchange £1000 today in shop rate given1.0995,rate online £1.1209 ! Checking with contact advised that is can vary from shop to shop ! Tesco are offering £5 reduction for every £500 exchanged .this is effectively zero if lower rate given ! My mistake will not use Tesco again , their true rate is one of the worst available today !
16th June 2017
Brilliant. Ordered just before 2.00 pm one day and received next day within 24hrs of ordering. First class communication as well. Will use again and fully recommend.
30th May 2017
First class. Easy to order and use Tesco Credit card if I chose. Advised by email when euros were ready to collect and no problem collecting them. Will definitely use again although the rates were a shade below some others I trust the Tesco organisation.
20th June 2016
Went to collect money then offered 1.23 ,said it was higher then left Ely Store came back with price match then said it was not allowed ,Then asked for my £5.00p discount only to be told if i wanted better rate i.e 1.24 could not have it. Please avoid .
14th June 2016
Competitive rate and superb delivery . Added benefit of being able to pay with my tesco credit card without incurring fee. One downside and hence not 5 stars is fact that you cannot request preferred note domination. Out of my 1000 euros , 650 were made up of large notes 50/100, pretty certain I will have problem spending my x4 100 euro notes. As such, may not use Tesco again if they typically supply large notes
12th June 2016
very easy process placed order on a Sunday and had a Email euros were ready too pick up earlier than i was expected ....and tesco hold the money for 3 days just in case you cant get there...Will use again...
8th June 2016
Rung the help line as I am not keen on internet transactions. All dealt with over the phone.Got the online rate.Really happy. Nice service when I collected the money from our local branch.
27th May 2016
Ordered online had a problem with my Visa Debit, couldn't input my details rung up and did on the phone, very helpful got good online rate, better than instore.
Tesco Bank provide a convenient and secure online ordering system where you can order your currency online and pick it up from one of hundreds of dedicated Click & Collect stores around the UK. Note: these are ONLINE rates - you may get a lower rate in-store unless you order online in advance.Visit Website
Posted by Graham Morley on 14th November 2017
Have you ever visited a Christmas market in Europe? It’s a fantastic experience; a chance to sample a different culture, different sights, wondeful smells from a variety of food sellers and not to mention the read more
Posted by Matthew Weston on 13th November 2017
It’s been a tough couple of months for the British women’s Bobsleigh and Skeleton team. British Bobsleigh announced it was going to withdraw funding for the team just five months before the Winter read more