9th April 2019
I ordered Vietnamese Dong on the 4/4/19 for collection on the 7/4/19, i then received a phone call from Tesco to say could i now collect my money on the 8/4/19 which was OK. Monday morning i received another call from Tesco at 09.02hr to say that they could not supply me with my holiday money ,i explained to the lady on the phone ( Vanessa) that i was travelling on Tuesday morning and this was extremely unacceptable and i wanted a refund, the reply was that that would take a couple of days to be refunded to my card with which i had used to pay for the currency Informed Vanessa that i was on my way to the store to do some shopping and that i would see her to sort this mess out, on arrival at the store i was told that Tesco was unable to source any Dong from any of there suppliers and were very sorry, i then asked for a refund there and then,i was told that the only way they could refund my money straight away was via BACS , i was then given the telephone to speak to a lady in Tesco Bank who then asked me for my account number, sort code and Bank name i was told that my money would be back into my account by the end of business that day. I checked my bank account later that day and yes they had returned my money in full. After a very stressful situation i informed Tesco (Vanessa) that i would never use them again under any circumstances as the aggravation they caused me was totally unacceptable. If i could give zero stars i would because they deserve nothing more
7th April 2019
Ordered Turkish lira on line,one of the best rates at the time. Very easy and smooth transaction. Emails comfirming progress, money arrived on time , great service
5th April 2019
Very easy thank you
31st March 2019
Annoyed, although the initial buy US Dollars online went OK, I bought $2000 in all and here is where the problem started. I went in store to pick up the money and got 2 x $100 bills, 2 x $50 bills and the rest in 20s & 10s. I asked if they could give me higher denominations but they refused. So I now have a massive wad of bills, great thanks Tesco, won't be using you again.
30th March 2019
Ordered and paid for click and collect euros online with my mastercard that i only use for online shopping. Transaction complete and money withdrawn from my account. All fine. Went with photo id, card and transaction confirmation - all ticked, then he asks me for me to put my mastercard in their machine - why???? Ive already paid, YOU HAVE MY MONEY! To verify me!!!!! So photo id is not enough, bank card is not enough, confirmation email not enough - they DEMAND your pin!!! Sorry i dont know it as i never use it!!! He then refused to hand over my order. Ive bought and paid, but they refuse to hand over because i dont have my pin for a transaction that MY bank has already sanctioned. Ironic thing is, and ive told them this - they are happy to hand over an order to an unidentified person on a doorstep who might put a fake name on the postys signing for form - totally absurd. Tesco - you are a disgrace. Nowhere else have i ever been asked to put my card in the machine with my pin to collect currency that i have bought online. I wont let this rest.
30th March 2019
Ordered to Tesco Abingdon to pick up Saturday, travelling Sunday. Arrived to collect and ‘staff off sick, sorry for inconvenience’ Absolutely no provision to deal with this except ‘I’ have to go to another branch 20 mins drive away to collect’. Massive inconvenience!! My time and my expense. Arrived in Oxford and not ready even though this was 40 mins later and have told would be ready and waiting. Apparently phoned home line to notify of problem at Abingdon - 6 people in the household and definitely not called. Not upset at staff sickness upset that only plan B imposes on me. Think out the box Tesco and about the customer - get in staff from another branch, transport that days orders in sealed packages to customer services - just couple of ideas!
5th March 2019
Excellent service, Euros ordered well in advance of trip, multiple e-mails sent by Tesco with updates, money arrived in store on time as stated. Pleasant staff at store, no problem whatsoever. I assume all the one star reviews were last minute purchases... say no more!
5th March 2019
*BRILLIANT ALL ROUND SERVICE - HIGHLY RECOMMENDED! VERY GOOD EURO EXCHANGE RATE, QUICK DELIVERY AS PROMISED AND MY €575 CAME IN A WIDE VARIETY OF NOTES RANGING FROM €5 TO €50 SO NO FRETTING ABOUT BEING STUCK WITH JUST HIGH VALUE €50 NOTES!!! WILL DEFO USE AGAIN!!!
20th February 2019
Very pleased with service. I picked my order up from my local branch during my weekly shop. The young woman in the kiosk was very helpful and cheerful. She dealt with my order efficiently and yet took the time to engage me in conversation. Also pleased with the rate.
1st February 2019
Very pleased with service received, issues, collected currency from local Tesco store. Only slight moan no confirmation email and no email to say it had arrived but it was there the date I asked to collect it so all good.
30th January 2019
Superb service once you got past actually placing the order. Ordered before 2 pm delivered no charge the following morning ! Perfect
20th January 2019
EXTREMLEY POOR SERVICE. NEEDLESS TO SAY I'M LEFT WITH NO CURRENCY 2 DAYS BEFORE TRAVEL. IF I COULD GIVE NO STARS I WOULD. AVOID.
10th January 2019
i ordered currency on the 27th december to be collected 4th january.. went 4th january and was told the money was not in but they would order it the next day!!! got it today on the 11th.. could have got it for the same exchange on the internet..!! DO NOT GO TO TESCO FOR FOREIGN CURRENCY..
21st December 2018
They can’t keep their promises to deliver on time. It’s a big fat sweet lie to deliver in 2 working days! I have to go on the on through different people long process to get the money from Tesco travel money desk, total spent 5 hours to go through. Not recommended at all.
10th December 2018
I have just realised Ive got 1.2236 exchange rate yesterday Sunday (non working day) and the rate today and online is generally 1.2556 and above so I have lost around £20 on my £1000 transaction. The bonus was I could pay with my Tesco credit card with no interest until statement date but otherwise if I had checked the rates I wouldn't have used them. Maybe I should have ordered beforehand. They saw me coming. Feel a bit ripped off.
7th December 2018
I had to give them one star to send my review even though they don't deserve it, I used that service and I was supposed to collect the foreign currency from one of their stores one day before I travel, they couldn't deliver on time so I had to cancel and get the money from somewhere else, and yet I traveled and came back and still waiting for my money to be refunded, it's been more the 11 day's, If I look for only one word to describe that service it would be theft. They don't deliver on time, when you cancel they take cancellation fee and hold your money 10 day's in their account so they get interest charges in their favour. Using your money!!
2nd December 2018
Rang them up to change date of collection, quick answering and nice woman called Julia quickly dealt with it
24th November 2018
Getting the travel money was poor. Tesco bank contacted me and explained that whilst they had taken the money from my account they'd had a glitch and would sort it out. It would require a different collection code which would be forwarded in within 24 hours but I wouldn't be able to collect it on the day originally stated. Code wasn't forwarded until later than promised! Collected money ok. Tried to return surplus today. After 20 minutes with the clerk trying to a ring a number that didn't answer for her I lost patience and walked away to try another exchange Utterly shambolic with no service whatsoever. Finally one could complain if you are prepared to pay a premium rate phone charge!!!
17th November 2018
Beware of their buy back rate !
15th October 2018
Excellent service .ordered on net which gave me better exchange rate than shopping on high street. Staff was very helpful and friendly. Thumbs up.
22nd September 2018
Whilst the logistics of ordering money online and collecting was very straightforward as I expected, the customer service at the Ilkeston travel money bureau was poor. As a customer that never makes complaints, I have to say the two female staff were unpleasant, with an attitude of really could not be bothered to serve you. One made a sarcastic remark about ordering online, whilst the other worker served. There was not one smile or greeting, and when finished the transaction and money was handed over with no acknowledgement just stared at. Made to feel very uncomfortable and just down right rude. Staff letting down what are being very straightforward procedure.
15th September 2018
Placed an order online, order confirmed and money taken, 2 days before travel they called to advise they could not get the currency, so why confirm the order? When asked about a refund they said 2 weeks !!! Managed to get a payment earlier but begrudgingly by them. Then guess what they refunded again!! Now they are trying to get money back over the phone when they have a No ID Caller and can’t verify who they are. There are much better currency firms to deal with and better rates, steer clear
12th September 2018
Dreadful experience, big mistake made by customer assistant at Tesco Travel Money, Hibel Rd, Macclesfield. I complained to Tesco Travel Money (Travelex deal with their complaints) who would not take any responsibility or compensate so I ended up seriously out of pocket. I will not be using Tesco Travel Money or Travelex again !
8th September 2018
Great experience. Ordered online and collected from local store the next day. The exchange rate was perhaps not quite as good as other online services but was wary of having to pay by bank transfer, so used Tesco and paid by debit card - easy!!!
6th September 2018
Tesco, Stockton on Tees. I am a very, frequent and experienced, world traveller, living in Australia, visiting Europe. I asked numerous times about price match before ordering Bulgarian Lev. I was assured price match was promised if anywhere local provided a better rate on the day of collection. Half an hour before I collected my money I found a better rate in Stockton High Street with cash available. As I'd ordered the money from Tesco I did the right thing and went to collect it, presuming the price-match promise stood. How wrong I was. The assistant told me she could not match that particular shop....no explanation given, anywhere else but this one place! I have found nothing in the rules and regulations of Tesco's currency exchange to explain this. The difference was minimal. On the whim of this assistant I was given a lower rate ( had to have the cash as was leaving soon). Very disappointing! Be aware!
Tesco Bank provide a convenient and secure online ordering system where you can order your currency online for home delivery or pick it up from one of hundreds of dedicated Click & Collect stores around the UK. Note: these are ONLINE rates - you may get a lower rate in-store unless you order online in advance.Visit Website
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