Tesco Bank reviews

Tesco Bank are rated Average in 210 reviews

http://www.tescobank.com/travel-money/

Get a better exchange rate if you choose to purchase any single currency online from £800 to £2500. We offer competitive exchange rates and 0% commission on foreign currency. Order and collect your cash from selected Tesco stores. Free home delivery on orders of £500 or more. £3.95 delivery for orders under £500. Tesco Travel money ordered online or by telephone is provided by Travelex Currency Services Ltd.

Last reviewed 2 weeks ago

48% of reviews are positive

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Reviews by rating

Excellent 93 reviews are rated 5 stars 44%
Great 8 reviews are rated 4 stars 4%
Average 4 reviews are rated 3 stars 2%
Poor 13 reviews are rated 2 stars 6%
Bad 92 reviews are rated 1 star 44%

Reviews by day

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5 Stars4 Stars3 Stars2 Stars1 StarCurrency BuybackPrepaid CardTravel MoneyUS dollarsCosta Rica colonsSwiss francsJordanian dinars
CA

Carole

5 Stars
5 Stars

18 March 2023

I ordered Euros on the Thursday evening and they arrived on Saturday morning. I had been emailed several times to keep me informed of the progress, on Friday they emailed to say they had been dispatched. There was a good mixture of notes. I am very pleased with my transaction, everything went has it should.

CL

Clare lr

1 Stars
1 Stars

5 March 2023

They will not refund you for up to 10 working days if they cannot fulfill your order.

MI

Michelle

3 Stars
3 Stars

6 February 2023

Placed order to receive for home delivery, some Jamaican dollars & some US dollars. Delivery was straight forward and on time but no confirmation email received at time of order, made contact myself to confirm my order booked in. Most of the USD were 100$ notes which are not great to use for tipping. Wish I had read reviews in advance as probably wouldn't have used Tesco. For this reason highly unlikely to use again.

BI

Bina

1 Stars
1 Stars

27 January 2023

Bought travel money

27 January 2023

Wish I'd read the reviews before ordering currency but I was using Tesco so surely reliable!!!! Ordered NZ and Singapore dollars online for collection 5 days later at my local Tesco, that was the earliest day available, cost immediately

taken from my account. Had a phone call a day later to say they couldn't supply the NZ dollars as they had no stock. Was not happy as why did they accept the order in the first place, surely in this day of advanced technology the system should have warned of stock situation. Asked them to cancel the order completely and I would go elsewhere and they assured me I would get a full refund. Imagine my surprise when told it could take up to 10 days to get MY MONEY back. This is the first time I have used Tesco but I will never use them again, very unreliable.

TR

Tony Robinson

5 Stars
5 Stars

21 January 2023

Bought £500 worth of Euros

21 January 2023

Great service. No issues at all

CS

Charlie Stone

1 Stars
1 Stars

5 January 2023

Bought travel money

5 January 2023

Ordered both US Dollars and Costa Rican Colon on-line for collection on 7/1/23 after 3pm at Southend store as I was visiting that weekend. Money taken straight away from my bank account. Received email following day stating Costa Rican Colon has to be ordered in and I could not pick up until 10/1/23 but I will no longer be in Southend then! Cancelled order but Tesco stated a £10 admin fee would be charged and refund would take 5-10 working days!!! I argued that their website let me order the currency for collection on 7/1/23, so it is their fault, not mine, that they changed the collection day which is no longer convenient to me. They say they will waive the £10 admin fee. Now need to find extra money to buy currency elsewhere. Needless to say, I won't be using them again. Very poor customer service. Avoid.

JK

Jackie Kelly

1 Stars
1 Stars

3 December 2022

Bought £260 worth of Euros

3 December 2022

Ordered currency on line to collect in store the following day. Money didn't arrive. No one rang, e mailed or texted to advise there was a problem. No idea when currency will be available. Complete lack of customer care. Won't ve using again!

AV

AVOID

1 Stars
1 Stars

10 November 2022

Never ever use them. I have been left at the last minute with no travel

Money because they sent confirmation the money was ready and it wasn’t there . The bank was already closed and it left me unable to withdraw . The staff lied and told me I would get a call within an hour that was 3 hours ago .

JS

Justin Stephan

1 Stars
1 Stars

17 October 2022

Bought £500 worth of Euros

17 October 2022

Worst experience. We couldn’t pick up the money on the date stated in the email. They blame on TravelEx for not sending the money and the TravelEx says it’s Tesco’s fault. Will never order money from tesco

RO

Roland

1 Stars
1 Stars

16 October 2022

Ordered travel money on Friday

Pickup from tesco baldock after 3pm next day.

Booth shut at 3pm and no one knows why

Phoned tesco. Nice lady who sourced some currency at Stevenage Tesco which they could get out of there till. Went Sunday morning to be told cannot pickup until 3pm Monday.

Phoned tesco. Was told we couldn't pick up until Monday after some debate he Phoned tesco stevenage direct who agreed that we could have the monies but not until after 3 pm.

Asked about cancellation and told will take 10 days to get our money back.

Went back into store to discuss with travel booth.

Told there printer isn't working and she maybe could sort in about 1.5 hours.

Left store and will return after 3pm Monday.

Wasted time and fuel costs

DO NOT USE THIS RUBBISH SERVICE

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