17th April 2018
Never again. I ordered Norwegian Krone on Thursday online which wasnt ready until Monday afternoon, the day before I was due to travel. I took my passport as ID but I was unable to collect the money that was already paid for. This was because I couldn't remember the pin to verify card. So despite having passport photo ID I had no choice but to cancel the order that now wont be refunded for 8 days. I went to Sainsbury's, hassle and stress free.
7th April 2018
Ordered 1000 money in Mexican peso on a Saturday told be ready for collection on a Friday 8 days later to days before got a phone call saying didn't have money or all the money till following Monday 11 days when I collect terrible service so far Ile update monday
4th April 2018
Every time I have ordered Euros through Tesco Bank, I was advised that they were unable to process my order which was then "put in review". This will certainly be the very last time I ever waste my time ordering foreign money via Tesco Bank.
29th March 2018
If I could give 0 I would. Ordered £450 worth of euros on Monday and was told it would be ready after 3pm on Wednesday. I drive to the store at about 6pm only to find three very frazzled women behind the counter who just tell me my Euro’s aren’t here. Yet £450 has come out of my account. No explanation a part from that this has happened to 4 other people that day. I spend about half an hour ringing customer service and travel X (which charges my phone bill) for them to simply say it MIGHT be there the following day but no guarantees and there’s nothing they can do?! No explanation or anything. Terrible customer service and could be going on holiday with no money.
28th March 2018
I am not the best at dealing on line. I bought £100 worth this afternoon and managed fairly easily. I liked their security checks through the process as I worry about doing things like this on line. I think this is a good service and I shall pick up the kunas from my local Tesco store. I. Like that I have to collect myself with my passport or driving licence plus my card pin. This appears to be a very safe way to order currency on line.
20th March 2018
Frustrating experience. Following the time-consuming process of selecting which service to use, and then filling in all the details on the Tesco website for delivery of 400 CAD within two days, a box came on the screen showing that the order could not be verified at that time and that further verification would be needed (even though I'd filled in the 'verified by visa' box after submitting my card details). I decided to cancel and immediately tried, without success, to speak to customer services by phone in order to cancel the transaction. I then sent a message to the contact email address asking how I could cancel. No response to this request at all after two days.
14th March 2018
Unfortunately only one star as I couldn't leave 0. Ordered money online for next day guaranteed delivery by 3pm. After a 30 mile drive to store the next day I was told there was a delay, after a 20 minute phone call by Tesco staff it turned out it was delivered to the wrong store ? I was refused a refund and promised it by 1pm the next day. following several calls the next day I was told it had been returned to the delivery depot ? following several more phone calls I asked for a refund I was promised it by the end of the day ? this never arrived. following more phone calls I was told there was a system failure and would be refunded the following day ? (day 3) I will wait and see. Tesco have a policy of 4 days to collect your money but it seems they do not have a policy for how long it takes to give it to you or how long it takes to get your money back. Be aware that every one you speak to will tell you a different story (excuse), as you have guessed I will not be using or recommending this service and we will no longer be using Tesco as our preferred store.
13th March 2018
Service was very good on order and receipt of currency. But now informed 2 months later that there was a data breech and all my personal info stolen
10th March 2018
Very smooth and best rate without having to use bank transfer.
26th February 2018
Ordered US dollars they were delivered 2days later free of charge. They were also the best rate that day. Fast and hassle free.
17th February 2018
Placed an order online, was asked to choose when I would like to collect my currency. I chose 2 days ahead and within minutes of placing and paying my order I received an email with a time to collect. When I arrived at collection booth the girl on duty could not have been more pleasant and helpful. She thanked me for using Tesco and I told her that as I was not away on holiday until April, I would probably be back for more currency. She told that if I found it a better rate anywhere else in the area to come back and Tesco would match it. Great service could not fault.
12th February 2018
Waste of time ordered on line went to store to collect and booth was closed. Rate was different - not recommended
8th February 2018
I ordered online to pick up, but they told me there that they couldn't accept my card as payment as it was a gift card! I'd been given money on a prepaid mastercard but Tesco refused to accept it! Was forced to accept a refund which takes up to 10 days to receive, meaning I'm left unable to buy from another place as Tesco are holding onto my money!
4th February 2018
Absolute rubbish service,was tol it was ready for collection at store,checked on stores website for opening times said 10:30-4:00,went along at 11 to be told that,”dunno think they get here at twelve ah maybe”,they call that customer service total joke,never again
3rd February 2018
Rate lower when I got to store that was after they opened the booth, difference was 20 euros so i did not bother waste of my time.
29th January 2018
Have used Tesco on a number of occasions for Travel Money and todays service was just as good as previous times. Yes, you do need to make sure the online price is competitive but given the opportunity to book cash and Tesco will hold the rate at the price quoted means customers can wait for the best time to buy.
7th January 2018
cannot fault the service got my order next day with all the money i need with mixed notes also the best rate on market
5th January 2018
Was great! I ordered my Romanian Leu and was advised to collect 3 days later. I received an email within 24 hours to say it was ready to collect. The service and staff were 10 out of 10. Unfortunately the exchange rate has changed and I need more but will use Tesco again :)
4th January 2018
Ordered on Wednesday for Monday collection and it was ready on Thursday. A good mix of low and high denominations of notes NZ dollars. First class service and a good rate
12th December 2017
Went online but it came back as unable to complete, gave me a phone number to call. Call centre staff are excellent and helpful they located my online order and processed it there and then. Received my money less than 36 hours later delivered to my door
3rd December 2017
went in to tesco princess road chelmsford this morning to pick up some australian dollars,not a big amount but the guy in the booth was an absolute pleasure to deal with will use the service again thank you
27th November 2017
excellent service from the lady instore in rotherham tesco
10th November 2017
I ordered 600 Euros online and picked them up the following day at my local Tesco branch. Excellent service
31st October 2017
Ordered online this morning and entered all info correctly(carefully checked twice)and used a Tesco credit card to pay but on the final leg the payment was not processed and requested me to go through process again which was really annoying and time consuming due to a disability in my hands. Rang the help no provided who was unable to explain why this had happened but passed me to sales who entered everything exactly the same and surprise surprise it went through without any problem but also was unable to explain why it had mysteriously bounced in the first place. i would haved rated this experience as one star but have raised to three stars due to the excellent customer service skills from both persons i spoke to resolve my problems. TESCO must properly review and update their online system to prevent this type of thing from happening with no ability to explain why is CLEARLY NOT ACCEPTABLE as it just needs some simple reprogramming without effecting security.
3rd October 2017
Went in to Tesco in Castle Lane on several occasions only to find the kiosk closed during lunch time and after work.....which is when the majority of customers are more likely to have the chance to collect? I was unsuccessful at lunchtime so thought I'd try again after work.....the lady behind the kiosk refused to open (even though she recognised me from popping in previously at lunchtime). She was impolite, did not look like she wanted to be there, not very helpful.
Tesco Bank provide a convenient and secure online ordering system where you can order your currency online for home delivery or pick it up from one of hundreds of dedicated Click & Collect stores around the UK. Note: these are ONLINE rates - you may get a lower rate in-store unless you order online in advance.Visit Website
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