Travelex reviews

Cannot top-up card after lengthy signin process. Contact numbers are disconnected and they don't reply to emails either. Terrible customer support. Useless app. October 2024 Bali

Scam company suddenly charged me for non use (as ridiculous as it sounds) and have made it impossible to cancel, so the non-use fee just keeps increasing. Beware. The financial ombudsman are looking into this company.

Hidden extra charges when you want to close down your account. Also, inactivity charges if you don't use your Travelex card once a month.

This card has turned out to be a nightmare experience for me. I transferred money from my Australian bank account to my Travelex card four days ago. The money is still not in my Travelex card. I have phoned the Travelex phone numerous times, each time the calls "ends" immediately. I cannot speak to anyone. I have found the 24 hour a day service is not working. Today I am spending time to catch a train to get to a Travelex agent to talk to someone in person. I'm still not sure is they will be able to help me. This is not how I wanted to spend my holiday. Where is my money? I will be closing this card as soon as I possibly can. I recommend Travelex to no one.

Travelex Cash Card purchased in Australia :- at the purchase point sales person did not advise all the necessary information regarding using the card to book Hotels. When overseas you cannot get a code to secure the booking at hotels if you book online, when travelling. Sent numerous emails which came back undelivered. Since returning I have been trying to speak to Travelex, eventually after four weeks and many emails I have been told that you cannot use the card for Rental cars or Hotel bookings?

Took out £150 worth of Swedish króna on thier travel card at airport. Was angry to see that they has taken almost £40 in fees.

Best to just go to your bank to exchange or areas out of the airport.

Crooks and thieves.

The money card itself was ok - the exchange rate wasn't the best but also not the worst. The problem was trying to close the card. After 12 months inactivity they will start charging a £2 monthly fee on the card. If you want to transfer your remaining balance off the card over the phone there is a £6 fee for that too. The alternatives are to visit a branch in person to withdraw it, withdraw what's left on the card from an ATM (which in my case was not possible in my case because the remaining balance on the card was so low), try to spend exactly what's left (again, not possible in my case because the remaining balance on the card was so low), or donate it to their chosen charity. The predatory fees are completely unacceptable. Avoid the card at all costs.

Avoid this card at all costs. Bought it to use in Taiwan. Lost most of my money in the exchange rate and halfway through my holiday the app locked me out and I could not access my own money. A nightmare to deal with and an added stress when you don’t have your resources to sort through the mess.

There is no Option for 0 Star, otherwise I would have given it. They have the lowest currency conversion rate. I was travelling to Turkey on Fen 2024 and I exchanged £350 at the rate £1 to 26 Turkish Lira at Travelex plus £5 service charge. But when I landed in Istanbul airport, the exchange rate was £1 to 35 Turkish Lira and outside the Istanbul airport, the rate was £1 to 38.5 Turkish Lira on the same day. I feel I am cheated from Travelex. I will never use their service and will never recommend to anyone.

I would rare them zero star , but since there is no option below 1 srar, they are robbers and there staff are very rude and don’t listen to customer

I had to take refund my refund of vat at sharjah Airport , which was 5% , as per govt policy I should get 4.25%, but surprisingly they returned only 3.5%

they did this by manipulating the exchange rate

the prevailing Rate was 23-24 for aed to inr , but they gave us 19.5 inr for 1 aed

Earlier they were giving only 19 but when we argued they made it 19.5

to our surprise they were only offering £ and Inr no usd , when we said give us usd they said we don’t have.

so as a customer we feel cheated and itd appeal to dubai govt that pls don’t these type cheater conpany for such type , this will spoil country’s tourism image.

Its a request and advice to all pls don’t deal with travelex

I was offered a Travelex Money Card at a London airport in June 2022. This seemed a good alternative especially as they say to "travel abroad more safely without needing to carry all your cash." We invested £400 and on that holiday had one withdrawal of £200. We've travelled once since but this card was considered emergency funds so not needed. Subsequently Travelex started charging inactivity fees of £2 pcm. To my mind, stealing my money. Have just called them for justification for which they had none, except to say the fees are valid, in their T&C's, and non-refundable. This was not mentioned and who reads T&C's at an airport? I cashed out with a balance of £146. I consider this theft and an outrage. Who are Travelex to decide when I spend the money I have given them in safekeeping? What's the point of having an emergency fund that they are running down? I will never use Travelex again.

Be super wary of using this company, I loaded my card before leaving Australia for Bali, I get to Bali and card not working, they decided to cancel it, and not inform me called them up and for some reason they now want 3 months of bank statements, and they can’t tell me why or why no one even thought to inform me that it’s cancelled and they offer no solution so in Bali with no access to money

App doesn’t work properly I couldn’t register and no helpful staff. Customer service was awful.

I need use up money and will never top up.

Travelex has the worst app I've ever used. It doesn't work properly. I have to re-enter my card details every time I want to transfer money from my bank account to my Travelex card. Everything loads very slowly. Please fix your app because its very difficult to use.

I used a Travelex ATM at the Hamburg baggage claim. At the time the exchange booth was unmanned. I visit Germany quite regularly and have never had an issue withdrawing money from an ATM. On Jul 11th when I arrived in Hamburg Germany I tried to withdraw 500 euros using my bankcard. The ATM had an error code and shut down mid transaction. I was able to retrieve my card but I didn't receive any funds. I waited around a few minutes to see of the ATM would reboot, and it did not. I proceeded to baggage claim to get my bags. As I exited the baggage claim I used another ATM (not Travelex) and withdrew 500 euro (my bank limits me to 500 a day). So fast forward two days later I see that an amount was debited from my account. I immediately call my bank suspecting fraud, only to learn that the funds were withdrawn from my account even though I never received any cash from Travelex. I contacted my bank who told me to get in touch with Travelex. I contacted Travelex, who then directed me back to my bank. I have been going in circles for 3 months now trying to get refunded. I have never experienced any issues with ATMs in Germany over a three year span. This is the first time I am having an issue and Travelex downright refuses to help.