Travelex reviews

Travelex are rated Poor in 159 reviews

Travelex was founded in 1976 and has since grown to become one of the most recognised brands in the Travel Money sector with over 1,100 branches worldwide. As well as providing currency services for many banks and supermarkets, Travelex also operate 900 ATMs around the world.

  • Last reviewed 5 months ago
  • 21% of reviews are positive
  • Replies to reviews
Reviews by rating
Excellent 20.75% of reviews are rated 5 stars 21%
Great 0.63% of reviews are rated 4 stars <1%
Average 1.89% of reviews are rated 3 stars 2%
Poor 5.03% of reviews are rated 2 stars 5%
Bad 71.70% of reviews are rated 1 stars 72%
Reviews by day

Showing reviews 1-15 of 159


29 December 2022

Ordered a prepaid currency card

Takes 3 days to top up the Travelex card , when overseas it’s ridiculous

DO NOT get this card it is garbage

Should’ve gone to our Bank and got a travel card ! Service desk is as useless as this card

when you are running low and need to top it 3 days is a joke ! Never again Travelex I won’t get burnt again

Run away travellers ! Run fast


24 October 2022

Ordered a prepaid currency card

Great prepaid currency card, I forgot my main foreign currency card at home so as I was at the Airport already I decided to purchase some cash on the Travelex branded card, had no issues with it abroad.


22 October 2022

Bought £300 worth of Euros

The machine displayed £3 costs. In reality they add also almost 15%! markup to the amount. What a scam!


11 October 2022

Bought Euros

Thieves. Pirates. Bought 300 EUR at LDN Stanstead, their website shows it should have cost appx 270 GBP, charged me 330. I complained because I assumed the desk clerk got his divide and multiply buttons confused, and received what can only be described as utter bull in response. Didn’t have the decency to use my name on the reply and even hoped it wouldn’t deter me from using them in the future. Jesus wept.


5 October 2022

Sent money overseas

I have been chasing a funds transfer completed 1 Oct 2022 of $1,200.00 AUD going into a Platinum Travelex Money Card.

I have made several phone calls into this matter and nobody is able to assist other than to say a PayID transaction can take maybe 2 business days, maybe 3 business days to process.


Today is Day 3 and still NO FUNDS!

Refer call reference SC3078918 and I was told to call back when the Australian team is working, well again that is UNACCEPTABLE!

I spoke to Malik 04.10.22 and he assured me he would email the appropriate team to have this transfer completed.

This morning I'm told there were no notes indicating this, again, UNACCEPTABLE!

I have attached records of my calls in regards to this matter and I expect to be compensated for ALL my out of pocket expenses (at this stage $200AUD).

I expect this matter to be treated with the UTMOST URGENCY and a response provided accordingly.

If a satisfactory outcome is not provided I will take this up with Financial Services Ombudsman in Australia.

I look forward to your prompt response.

If I could give a negative score I would.

Avoid at all costs!


28 August 2022

Ordered a prepaid currency card

Excellent service. Fatima really helped me understand how the app works. Heathrow, London Airport


25 August 2022

Ordered a prepaid currency card

What a nightmare of a system. I absolutely wish I had paid for the travel card from my own bank.

dr mike buck

11 August 2022

Bought travel money

Had an "old" ASDA prepaid card obsolete 2019 and they never contacted me. Discovered this myself the hard way May 2022. Searching turned up Travelex as the new administrators. Could not get the E1k returned other than by taking out a travelex card. Not happy.

David Brown

14 July 2022

Bought Euros

Tried to book to pick up Euros at Terminal 1 at Manchester Airport for Saturday 16th July 2022 (in two days time) but earliest available pick up date was 19th July. Phones to query and Travelex told me that the store was closed (!). What about all the poor people who have already boked pick-ups? How can this company be allowed not to open a crucial service at a major airport on a Saturday in the holiday season?


6 May 2022

Bought £200 worth of Turkish lira

Daylight robbery


They will take 30% of your money you want to exchange + £5

Exchanged £200 into Turkish Lira

Real exchange would of been 3,600

Website stated 3100 roughly

Received 2,600 at the desk

Lost £60 to this fraudulent company!

Just wait till your in the country and withdraw from an ATM

Will be cheaper on the exchange!!

James Deasy

2 April 2022

Ordered a prepaid currency card

Appalling - have had a card for several years, fair bit of money on it and just before going away we realised the card had expired. Phoned Travelex - they claimed unable to issue a new card and advised i attended a branch. Finally managed on the phone to get them to transfer my money back - at an exortionate exchange rate (I await this to be credited but assume they will). AVOID at all cost.


26 March 2022

Bought travel money

JFK ATM machine, opportunistic and changes a very inflated exchange rate. I have now formed a mental note and will always avoid and also share with my network - extremely disappointed that Travelex during a pandemic will be this obvious about their rates.

Brad Welland

2 March 2022

Ordered a prepaid currency card

I was persuaded to take out a Travelex Money card at Heathrow T5 as was told I would get a better exchange rate for my GBP. However Travelex entered my details into their system incorrectly and I could not set up the online app which allows you to see balance, add funds etc.

When I asked Travelex how to rectify this they told me to send copies of my passport via email to validate my identify which I was not prepared to do as it is an insecure mechanism to send confidential information and there have been 1000s of cases of email interceptions, resulting identify fraud. Travelex could not provide another option to allow me to utilise the card.

I would suggest you avoid this card as there are cheaper options for exchanging your money, the customer service support is poor, and their security checks are not safe.


16 February 2022

Bought US dollars

I withdraw 800$ and their exchange rate was 12.2%

Stay away from their machines!

Fabricio mercier

28 August 2021

Bought £4,500 worth of Euros

Travelex doesn’t accept Apple pay

Travelex doesn’t accept Apple pay

I paid with Apple Pay with the exact card I registered online.

After that, travelex told me that they don’t accept Apple Pay and it will take days to get my money back. They told me that their procedure requires the card number to be the same as the card but given that Apple Pay creates a unique card number Id for each payment, they cannot match it.

This is the sign of a company not able to adapt to technology.

Because of them, I am travelling to my wedding without the cash needed. Thanks Travelex! AVOID!


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