Travelex reviews

I purchased €300 at their counter at Glasgow airport and was advised to take their prepayment card to “save money in fees” yet my £320 transaction only gave me €233 when I got to my destination.

They refused to answer my emails and eventual contact with their foreign call centre only resulted in me being fobbed off by someone who could hardly understand a word I said.

Terrible terrible company to deal with. 100% to be avoided at all costs. Far cheaper just using your bank card abroad so why bother?

I’d give zero stars if I could.

My wife and I had forgotten to get enough cash locally so were forced to use a Travelex ATM at Heathrow.

I tried to obtain £250 + costs and was supplied with a receipt but no money was supplied.

I reported this to a member of Travelex staff who replied that the machine would only supply up to £200 so the transaction would be void and we would not be charged. She also said that I could go to the main counter and get an official report of the failed transaction but as we had a flight to catch and there was a short queue at the desk I just took her word that the transaction would be canceled.

When we returned home and checked our bank statement I found that they had deducted £262.50. Our bank tried to get this reimbursed but Travelex refused saying that on checking the money had been supplied.

I have replied to Travelex but have had no reply so am now about to contact the ombudsman.

I expect to get ripped off at a London airport but not like this.

Steer well clear of this concern.

T5 Heathrow customer service is shocking. No smiles, no hello and no talk sbout where i was going.

Just a very fast transaction, poor rates and she nearly forgot to give my credit card back. Imagine that!!!!

Stay away.

Absolute scam.. exchanged money at airport

rate of exchange was terrible compared to Tesco/ Sainsbury’s

Very similar to other reviewers experience in that a third of my money taken in fees. A simple transaction made complicated by someone trying to make money in an underhand way was my take on it. Avoid!

Very bad experience. You get a bad rate if you change the money there at airport. If you want to change real back without a customer bill from arrival , the rate was s even more worse. The take 1/3 from the exchange amount!! Plus fee! Go in a nice restaurant or buy yourself something nice, but don't give your money to this robber.

Very slow in topping up but very quick to take your money. Cannot sort anything directly if you are in a country that is not the country you set up the Travelex card. Cannot put in your phone wallet even it says you can. Will never use again

Ripped off at the airport when putting cash on a prepaid card. The card then only worked in 30-40% of places on holiday (had to use my usual bank card). Didn’t use the card after that and was being charged £2 a month for not using it. Then when I closed my account I was charged £6 for the privilege. DO NOT GET ONE!

Tried to make withdrawal from ATM in terminal 5, for $500 no money dispensed. Went to travelex desk adjacent to their cash machine, completely unhelpful, just told me to wait and the money might be refunded to my bank account, called travelex to address same day, gave them all the information again no help, in short money never returned. Had issues with the travelex card as well, declined on numerous occasions despite balance availability. Now trying to cancel card as they are wanting to change inactivity fees, another mission of patience..... will certainly never be using travelex again

Iwithdrew €140 from Travelex ATM at Terminal 2, and was charged £157.30 to my UK bank account. This reflects an exchange rate of 1.123, whereas the rate displayed on their website at the time was 0.88. The difference between these rates is 0.2435, which results in an apparent overcharge of approximately £34.10.

A massive sticker on ATM advertises “zero commission,” so I am unsure where this significant difference originated or where the additional amount went. Unfortunately, the ATM did not display clear exchange rate and didn't provided me with a receipt for the transaction.

At the time of withdrawal, I was accompanied by my severely autistic son, who was experiencing a distressing episode in the early hours of the morning. This made it difficult for me to notice and address the discrepancy immediately.

I emailed them asking to provide me with a full breakdown of the transaction, including:

1. The exchange rate applied.

2. Any hidden fees or charges.

3. The reason for the difference between your advertised rate and the rate used.

However their response didn't not include the what I wanted to know. Their fine prints are as bad as the lown shark's ones or even worse.

Avoid using their atms, as it is a day time robbery.

Terrible and a complete rip off I wish I could give them zero stars . We exchanged our pounds at London Heathrow to AED to use in Dubai, only for the card we were given, not to work the entire time and not only that but when we tried to convert the money back to GBP we lost a significant amount due to hidden charges not explained before. Upon conversion back to GBP the staff were so rude and didn’t understand or clarify why the we received such a low amount back.

Used the ATM at Liverpool Airport. I checked the exchange rate on my phone first, 100 Euros came to £86 odd, the machine charged me over £111 !!! I then found a Travelex desk and asked the woman behind the counter how much would she want for 100 Euros, she told me £111 odd !! I asked her why and she told me this was 'airport rates'

DO NOT use these rip off merchants.

No wonder they have poor reviews.

Was sold a Travelex card loaded with €250 by a travelex outlet in New Zealand. Upon arriving in Europe the card stopped working. Talking to Travelex outlets here in the EU, they advised me they dont recognise the card in Europe. "Worldwide money" "accepted anywhere Mastercard is accepted" absolute joke, will be laying a complaint when i return

ManchesterAirport,Bought 20.000 Japanese Yen, was charged £142.75 including £5 commission, assured that that was their exchange rate at 145.1870. Even gave me a slip showing that exchange rate for various sterling values.

How should I disbelieve them ?

Later paying in Japan on my credit card I was getting around 190 Yen /£1.00. I should have received circa 27000 Yen. I lost value of 7000 Yen. About £40.00

Might be legal according to their Ts & Cs but not on decency & integrity .

BEWARE

might…

To any potential customer who might want to withdraw money from this company's cash machine, don't.....I was not given the amount cash that I requested. Raised a dispute only to be told that I was given the correct amount. I never usually used their overpriced transactions fee, but I didn't have a choice in the airport. If you don't want to loose your hard earned cash...please don't use their machines