Travelex reviews

Iwithdrew €140 from Travelex ATM at Terminal 2, and was charged £157.30 to my UK bank account. This reflects an exchange rate of 1.123, whereas the rate displayed on their website at the time was 0.88. The difference between these rates is 0.2435, which results in an apparent overcharge of approximately £34.10.

A massive sticker on ATM advertises “zero commission,” so I am unsure where this significant difference originated or where the additional amount went. Unfortunately, the ATM did not display clear exchange rate and didn't provided me with a receipt for the transaction.

At the time of withdrawal, I was accompanied by my severely autistic son, who was experiencing a distressing episode in the early hours of the morning. This made it difficult for me to notice and address the discrepancy immediately.

I emailed them asking to provide me with a full breakdown of the transaction, including:

1. The exchange rate applied.

2. Any hidden fees or charges.

3. The reason for the difference between your advertised rate and the rate used.

However their response didn't not include the what I wanted to know. Their fine prints are as bad as the lown shark's ones or even worse.

Avoid using their atms, as it is a day time robbery.

Terrible and a complete rip off I wish I could give them zero stars . We exchanged our pounds at London Heathrow to AED to use in Dubai, only for the card we were given, not to work the entire time and not only that but when we tried to convert the money back to GBP we lost a significant amount due to hidden charges not explained before. Upon conversion back to GBP the staff were so rude and didn’t understand or clarify why the we received such a low amount back.

Used the ATM at Liverpool Airport. I checked the exchange rate on my phone first, 100 Euros came to £86 odd, the machine charged me over £111 !!! I then found a Travelex desk and asked the woman behind the counter how much would she want for 100 Euros, she told me £111 odd !! I asked her why and she told me this was 'airport rates'

DO NOT use these rip off merchants.

No wonder they have poor reviews.

Was sold a Travelex card loaded with €250 by a travelex outlet in New Zealand. Upon arriving in Europe the card stopped working. Talking to Travelex outlets here in the EU, they advised me they dont recognise the card in Europe. "Worldwide money" "accepted anywhere Mastercard is accepted" absolute joke, will be laying a complaint when i return

ManchesterAirport,Bought 20.000 Japanese Yen, was charged £142.75 including £5 commission, assured that that was their exchange rate at 145.1870. Even gave me a slip showing that exchange rate for various sterling values.

How should I disbelieve them ?

Later paying in Japan on my credit card I was getting around 190 Yen /£1.00. I should have received circa 27000 Yen. I lost value of 7000 Yen. About £40.00

Might be legal according to their Ts & Cs but not on decency & integrity .

BEWARE

might…

To any potential customer who might want to withdraw money from this company's cash machine, don't.....I was not given the amount cash that I requested. Raised a dispute only to be told that I was given the correct amount. I never usually used their overpriced transactions fee, but I didn't have a choice in the airport. If you don't want to loose your hard earned cash...please don't use their machines

Just had a £188 foreign exchange fee appear on my card! No idea what this is. Cannot contact anyone. I wish i had never touched this card. Problems in Thailand as well with app crashing

I collected my travel money at Manchester Airport terminal 3 on Thursday 2rd Jan 2025 to be greeted by this wonderful polite friendly assistant i just like to say well done for such wonderful customer service her name was Winona.I ask for my money in 50 euro it was not a problem everything was done with excellent customer service with a smile and polite way so thank you Winona for excellent customer service thank you travelex.

BUYER BEWARE if i could give this dreadful company nil stars I would. Extremely poor exchange rate. Horrible customer service. I cancelled a money order as they couldn’t fulfil in time. I cancelled within 10 minutes. I have been waiting over two weeks for the money to go back into my account. 1600 which was meant for the holiday and i have had to use a cash advance. Do yourself a favour and do not use them, they fob you off and treat you badly.

Dreadful. Rates are not competitive. I booked to have currency two weeks out from a trip to Vietnam and it couldn't be guaranteed. I paid $1600 and cancelled ten minutes later. Still waiting for my refund nearly 10 working days later. Horrible customer service and they are literally keeping my money and haven't reimbursed.. Buyer beware.

Cannot top-up card after lengthy signin process. Contact numbers are disconnected and they don't reply to emails either. Terrible customer support. Useless app. October 2024 Bali

Scam company suddenly charged me for non use (as ridiculous as it sounds) and have made it impossible to cancel, so the non-use fee just keeps increasing. Beware. The financial ombudsman are looking into this company.

Hidden extra charges when you want to close down your account. Also, inactivity charges if you don't use your Travelex card once a month.

This card has turned out to be a nightmare experience for me. I transferred money from my Australian bank account to my Travelex card four days ago. The money is still not in my Travelex card. I have phoned the Travelex phone numerous times, each time the calls "ends" immediately. I cannot speak to anyone. I have found the 24 hour a day service is not working. Today I am spending time to catch a train to get to a Travelex agent to talk to someone in person. I'm still not sure is they will be able to help me. This is not how I wanted to spend my holiday. Where is my money? I will be closing this card as soon as I possibly can. I recommend Travelex to no one.

Travelex Cash Card purchased in Australia :- at the purchase point sales person did not advise all the necessary information regarding using the card to book Hotels. When overseas you cannot get a code to secure the booking at hotels if you book online, when travelling. Sent numerous emails which came back undelivered. Since returning I have been trying to speak to Travelex, eventually after four weeks and many emails I have been told that you cannot use the card for Rental cars or Hotel bookings?