Alex P
9 January 2020
Bought £1,500 worth of South African rand
9 January 2020
Stay well away from this service.
Dreadful communication, non-existent customer care and incorrect information continually given by different supervisors and managers. Poor, poor poor!
Told to continually ring from abroad to check balance - ridiculous!
Carol Davis
4 January 2020
Ordered a prepaid multi-currency card
4 January 2020
I bought a travelex card before travelling to the UK and bought some UK pounds with Australian dollars. When I got to the UK I tried to top up my card, but have found the top up facility has not been working now for a week. I received no notification from Travelex that the service was unavailable. Customer Service have no idea of when this will be available again but can charge me for organising currency on my card when the idea of this card is to transfer currency from my bank account FOC. Is this a rort? it seems very suspect that the service is suddenly unavailable over the new year period but they can transfer money over the phone at a cost!!!. Travelex have possibly left people high and dry. I will not use this service again when travelling.
John
2 January 2020
Ordered a prepaid Euro card
2 January 2020
Absolute garbage, not been able to get a balance for about a week now, stay well clearly of this card
Star
30 December 2019
Ordered a prepaid Euro card
30 December 2019
The transactions don't show up on my account. I left about 300 euros in August and found only 50 in December! They deduct money for nothing!. Sheer fraud!
Charlotte
5 December 2019
Ordered a prepaid US dollar card
5 December 2019
it is a waste of time, they are useless and to transfer money to the card you need to spend 45 minutes on the phone so they know you approve of it, and the person on the phone are always rude. had nothing but absolute troubles and would not recommend at all.
Swe
24 November 2019
Bought £100 worth of Czech koruna
24 November 2019
I was in Prague and tried to take out 2000 Cz Korunas. The only thing that happened was that money disappeared from my account and I didn’t got my money from the ATM
RMKJ
2 November 2019
Ordered a prepaid multi-currency card
2 November 2019
I have always rated Travelex quite highly for convenience, good airport location and easy of use. My recent transaction was currency from Pounds Sterling to Canadian. I bought at the airport. I thought the exchange rate was a bit low, but Assumed the English pound had dropped again.
When I got to Canada I checked and Travelex had given me an over the counter rate of nearly 40 cents less than the online and national exchange rate. I was not told that the rate would be different, let alone so significantly different buying over the counter as opposed to online. Later, in taking this up with the company, I was told “we always advise our clients to buy online to secure a better rate”. I was then told “we are not obliged to inform customers (at the point) when & where they purchase their travel money”. This is a complete contradiction of the earlier statement, really appalling practice, and on this transaction has cost me over $100 CA, which is a significant amount.
I will not be using Travelex again, and strongly advise anyone thinking of doing so to think twice.
Nancy
29 October 2019
Ordered a prepaid Euro card
29 October 2019
I just lost $150 by using the Travelex prepaid debit card. I bought a card in August and loaded $699 USD prior to a trip to Europe. As it turned out I did not use any of the Euros on the card so last week, I sold the Euros back to Travelex -- for $549. A different source says the exchange rate was .89 to 1 that day so I should have received $611. When I asked Travelex about the rate they said that they have to recoup their costs. At the least, it is dishonest to claim there are no service charges or fees and then engage in price gouging when buying back money on the card. I will not use this service again.
Carl
16 October 2019
Ordered a prepaid multi-currency card
16 October 2019
The prepaid card is a disaster. The advertise that it can be used for almost anything - car hire, shopping etc.
My first day in London it has been declined 5 times - first for a car hire (no car hire firm will take a prepay), then on two taxis, a restaurant which was very embarresing as I was on a date, finally my hotel room! I called services (not in UK) which took a while for hem to
Understand my problem. The wouldn’t clear me through security the first time, as they asked my mother maiden name which is information I never gave when picking up the card. They had to call me back, I finally passed security and they told me that the answer to mothers maiden name is ‘Not Applicable’ to be remembered for next time. My card will not function in 80% of cases.
David
5 September 2019
Ordered a prepaid Euro card
5 September 2019
Loaded all my money on travelex cash card. Made a point of going to a travelex ATM in Brussels Rail station so that I wouldn't be charged fees. When I tried to make money out was informed there would be a Euro 3.80 transaction fee. Approached Travelex exchange desk and queried fee. Said there was nothinging they could do. It was what it was. Solution: use reputable company!!