Dean
14 September 2020
Ordered a prepaid Euro card
14 September 2020
These guys have been taking £2.50 a month off my card balance as I cannot use the card because it’s expired. Been on the phone to them (somewhere in India) for over an hour and all they can do is tell me to cancel my existing card (which has expired so how am I supposed to do that ) and request a new card and they will transfer the balance. They won’t do this for me!!! Asked to speak to someone more senior and got fobbed off with they are busy and will call me back in a couple of hours!! Now been 6 hours and no call. If you take one of these cards and only use it once a year make sure you don’t leave any balance cos these guys will take it from you with no shame.
Linda Lippens
12 September 2020
Bought travel money
12 September 2020
It shouldn’t be hard to load up your card ... should it?
I’ve emailed a message to travelex but no response I’m down to my last $5.
Why am I not able to use the app to upload funds into my account.
Michael W
20 February 2020
Ordered a prepaid Euro card
20 February 2020
I have had a card for a couple of years. We are about to go abroad and on checking I found the card would expire while we away. I rang but there is no automatic renewal of the card. You have to buy another one at a branch and then call them to arrange a transfer. I asked how much a new card was and they couldn't tell me. Very transparent! Very unsympathetic. Stay away!
Mark G
3 February 2020
Bought £214 worth of US dollars
3 February 2020
Withdrawal from Travelec ATM, machine empty but they took the money out of my account, no cash dispensed. Rang number 15 times no answer, went to travelex desk got given the same number that didn't answer. Told the reversal would be 24hours, which was a big fat lie.
Craig
28 January 2020
Ordered a prepaid US dollar card
28 January 2020
I have the corporate cash passport. You cannot call them directly you have to go via another number.
They don't have an app only a very dated website with zero features.
Wish my company would choose someone else to supply our cards.
JM
26 January 2020
Ordered a prepaid multi-currency card
26 January 2020
SO SO unhappy with this card. My daughter is studying abroad and I have not been able to load more money or access account information. Called locally-- zero help. It is incredible that a company affiliated with Mastercard can just shut down (they say a virus) and not get it remedied quickly. This was our main means to sending her money for the next 3-4 months and it has been nothing but stress. Poor business, poor customer service, poor communication.
Alex P
9 January 2020
Bought £1,500 worth of South African rand
9 January 2020
Stay well away from this service.
Dreadful communication, non-existent customer care and incorrect information continually given by different supervisors and managers. Poor, poor poor!
Told to continually ring from abroad to check balance - ridiculous!
Carol Davis
4 January 2020
Ordered a prepaid multi-currency card
4 January 2020
I bought a travelex card before travelling to the UK and bought some UK pounds with Australian dollars. When I got to the UK I tried to top up my card, but have found the top up facility has not been working now for a week. I received no notification from Travelex that the service was unavailable. Customer Service have no idea of when this will be available again but can charge me for organising currency on my card when the idea of this card is to transfer currency from my bank account FOC. Is this a rort? it seems very suspect that the service is suddenly unavailable over the new year period but they can transfer money over the phone at a cost!!!. Travelex have possibly left people high and dry. I will not use this service again when travelling.
John
2 January 2020
Ordered a prepaid Euro card
2 January 2020
Absolute garbage, not been able to get a balance for about a week now, stay well clearly of this card
Star
30 December 2019
Ordered a prepaid Euro card
30 December 2019
The transactions don't show up on my account. I left about 300 euros in August and found only 50 in December! They deduct money for nothing!. Sheer fraud!