Travelex reviews

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To any potential customer who might want to withdraw money from this company's cash machine, don't.....I was not given the amount cash that I requested. Raised a dispute only to be told that I was given the correct amount. I never usually used their overpriced transactions fee, but I didn't have a choice in the airport. If you don't want to loose your hard earned cash...please don't use their machines

Just had a £188 foreign exchange fee appear on my card! No idea what this is. Cannot contact anyone. I wish i had never touched this card. Problems in Thailand as well with app crashing

I collected my travel money at Manchester Airport terminal 3 on Thursday 2rd Jan 2025 to be greeted by this wonderful polite friendly assistant i just like to say well done for such wonderful customer service her name was Winona.I ask for my money in 50 euro it was not a problem everything was done with excellent customer service with a smile and polite way so thank you Winona for excellent customer service thank you travelex.

BUYER BEWARE if i could give this dreadful company nil stars I would. Extremely poor exchange rate. Horrible customer service. I cancelled a money order as they couldn’t fulfil in time. I cancelled within 10 minutes. I have been waiting over two weeks for the money to go back into my account. 1600 which was meant for the holiday and i have had to use a cash advance. Do yourself a favour and do not use them, they fob you off and treat you badly.

Dreadful. Rates are not competitive. I booked to have currency two weeks out from a trip to Vietnam and it couldn't be guaranteed. I paid $1600 and cancelled ten minutes later. Still waiting for my refund nearly 10 working days later. Horrible customer service and they are literally keeping my money and haven't reimbursed.. Buyer beware.

Cannot top-up card after lengthy signin process. Contact numbers are disconnected and they don't reply to emails either. Terrible customer support. Useless app. October 2024 Bali

Scam company suddenly charged me for non use (as ridiculous as it sounds) and have made it impossible to cancel, so the non-use fee just keeps increasing. Beware. The financial ombudsman are looking into this company.

Hidden extra charges when you want to close down your account. Also, inactivity charges if you don't use your Travelex card once a month.

This card has turned out to be a nightmare experience for me. I transferred money from my Australian bank account to my Travelex card four days ago. The money is still not in my Travelex card. I have phoned the Travelex phone numerous times, each time the calls "ends" immediately. I cannot speak to anyone. I have found the 24 hour a day service is not working. Today I am spending time to catch a train to get to a Travelex agent to talk to someone in person. I'm still not sure is they will be able to help me. This is not how I wanted to spend my holiday. Where is my money? I will be closing this card as soon as I possibly can. I recommend Travelex to no one.

Travelex Cash Card purchased in Australia :- at the purchase point sales person did not advise all the necessary information regarding using the card to book Hotels. When overseas you cannot get a code to secure the booking at hotels if you book online, when travelling. Sent numerous emails which came back undelivered. Since returning I have been trying to speak to Travelex, eventually after four weeks and many emails I have been told that you cannot use the card for Rental cars or Hotel bookings?

Took out £150 worth of Swedish króna on thier travel card at airport. Was angry to see that they has taken almost £40 in fees.

Best to just go to your bank to exchange or areas out of the airport.

Crooks and thieves.

The money card itself was ok - the exchange rate wasn't the best but also not the worst. The problem was trying to close the card. After 12 months inactivity they will start charging a £2 monthly fee on the card. If you want to transfer your remaining balance off the card over the phone there is a £6 fee for that too. The alternatives are to visit a branch in person to withdraw it, withdraw what's left on the card from an ATM (which in my case was not possible in my case because the remaining balance on the card was so low), try to spend exactly what's left (again, not possible in my case because the remaining balance on the card was so low), or donate it to their chosen charity. The predatory fees are completely unacceptable. Avoid the card at all costs.

Avoid this card at all costs. Bought it to use in Taiwan. Lost most of my money in the exchange rate and halfway through my holiday the app locked me out and I could not access my own money. A nightmare to deal with and an added stress when you don’t have your resources to sort through the mess.

There is no Option for 0 Star, otherwise I would have given it. They have the lowest currency conversion rate. I was travelling to Turkey on Fen 2024 and I exchanged £350 at the rate £1 to 26 Turkish Lira at Travelex plus £5 service charge. But when I landed in Istanbul airport, the exchange rate was £1 to 35 Turkish Lira and outside the Istanbul airport, the rate was £1 to 38.5 Turkish Lira on the same day. I feel I am cheated from Travelex. I will never use their service and will never recommend to anyone.

I would rare them zero star , but since there is no option below 1 srar, they are robbers and there staff are very rude and don’t listen to customer

I had to take refund my refund of vat at sharjah Airport , which was 5% , as per govt policy I should get 4.25%, but surprisingly they returned only 3.5%

they did this by manipulating the exchange rate

the prevailing Rate was 23-24 for aed to inr , but they gave us 19.5 inr for 1 aed

Earlier they were giving only 19 but when we argued they made it 19.5

to our surprise they were only offering £ and Inr no usd , when we said give us usd they said we don’t have.

so as a customer we feel cheated and itd appeal to dubai govt that pls don’t these type cheater conpany for such type , this will spoil country’s tourism image.

Its a request and advice to all pls don’t deal with travelex