1st April 2018
No stars. Charleroi airport. Needed pocket money for taxi in Croatia. Asked for 300 euros worth of Croatian kuna. Was duped by second teller (who had been reading a magazine up to that point, ignoring customers) telling me there was a special offer if 500 Euro spent blah blah blah. No rates were on display, so was shocked when I checked the mid market rate c.7.4, Travelex gave me 6.9. c. 3300 kuna. By my calculation I was ripped off to the tune of c. 60-80 Euro. As I was leaving the counter, I saw the ‘ladies’ giggling to themselves. Job done, customer swindled. Never again!
10th March 2018
Disgusting customer service at Manchester airport terminal 1. I would say a lady called Claire served us but she was no lady, more a rude, sarcastic, unhelpful, unprofessional joke of a customer service advisor. Face on her was misery as soon as we walked over. She just looked like someone had offended her and she hated the human race. We were excited for our holiday. She put a downer on it before we even boarded the plane. Asked for money to be changed €300 and asked for it in 20's and 10's, her response was rudely telling us no you cn have 20's but I don't have any 10's. Oh ok do any of your colleagues have any 20's you could swap please? Rudely she barks at us, is it a problem not having 20's? No we say but we would prefer them that's why we asked for them. She them very rudely and like a chat barks at her colleague to her left can o have some 20s no please no thanks just so so rude. My partner then said why are you being so rude and she said she would not serve us in a minute. We hadn't done anything wrong even the male colleague to her right was shaking his head at her in disbelief. I was so shocked by her lack of professionalism that I just stood there with my mouth wide open and my partner was speaking to me about what bad customer service this was and she said she was going to call security. Absolute joke of a woman never mind a customer service rep. She needs to go giving the company a really bad image will never go to the company again. Have put in a formal complaint to head office and waiting on response. Hope she loses her job as she is obviously no good at it.
27th February 2018
I only got a Travelex money card due to issues with my existing Cash Passport. Despite assurances that I could transfer money across, this was not the case. As I was in a rush, I didn't check the full T+Cs which would have made it obvious that this card is totally unfit for purpose if travelling for anything but business. Minimum top-up via app is £100, online it's £50 so useless if you only need 10 Euros to see you through the last day of your holiday. The App is just dreadful, you can't swap between currencies, check transactions or anything like that offered by Cash Passport. Avoid.
23rd January 2018
I got 200 euros from a Travelex cash point at Manchester airport and not only was I charged the £4.99 commission that was displayed on the screen, but I was also given an exchange rate that was so bad, that there was a £26 difference between what they advertised online and what the ATM delivered..That's £31 in total!... I contacted Travelex only to be told that they have overheads and they hope that I feel I can use their service again in the future!...
6th December 2017
This is the most stupid card I have ever seen. I spend hours trying to check my balance. All the messages were my password was invalid. Will never recommend this rubbish card to anyone.
4th December 2017
It is constantly failing cant see balance, can't see what you've spent or you can't reload, the card service phone line is appalling and last time I used it they put me back n hold then cut me off. It had improved slightly when they changed the APP but it's stopped working again it's stress you don't need when travelling.
29th November 2017
Terrible. I left 2 detailed messages and both phone returned calls had no idea why i was calling. One returned my call 4 hours after they opened. I placed my order on line for delivery in 2 business days. 3 business days later the charge is still pending on my credit card. I never received notification that my information was wrong, that's why my order was never placed. I dont understand how the information was wrong since it was all auto fill in. And no one spoke English, they all had heavy accents, even when I called the local Scottsdale location
27th November 2017
This is a warning to not exchange money with this company. I had some extra pounds I needed to change to euro's in Brussels airport. For 170 british pounds they wanted to give me 160 euro(today's rate is 190 euro). Be aware they are taking HUGE fee's for everything they do. Use another company for your currency exchange.
23rd November 2017
Customer service is shocking will never use them again after money went astray all they do is hide behind their T&Cs
15th November 2017
Every time I try to top-up my card online I get the same old garbage - it doesn't recognise my password. I spend so much time on the phone to this company that it is just not worth using them. They have a flawed system and hopefully they will go bust.
13th November 2017
Terrible...Total rip off in charges having to use ATM as advised by Heathrow airport staff as they didnt know how to refund what we had left on the card. Loads of charges, out of pocket by over £50 even without the currency conversion. Never again.
31st October 2017
Lost my card while traveling in Italy. Have spent two weeks trying to get the funds back into my US bank. Still not in my account and each time I call (this will be call #7) they assure me they'll call or email to confirm the $ have been transferred. Never again.
30th September 2017
Travelex used to provide a convenient service if you pre-ordered your currency. However now unless you order over £500 (which I can't imagine many people do) they have a fee for collecting your currency which is at least £2.49. Given if all you want is around £100 of foreign currency this is a complete rip off and makes them very uncompetitive. No idea why they introduced this fee - never used to be there. But given that they have I won't be using them again.
13th September 2017
I wanted to give no stars but this was not an option. Retrieved my previous card from the drawer in advance of my next trip to check the balance online and found it had gone down by €30 since I last used it. When I checked my account online I could only go back 12 months and only look at one month at a time which was a nuisance in itself. It turns out that they charge £2 per month for non-use per month starting 12 months after your last use. Yes, this is in the in T&Cs but I read these quite a few years ago and it would not have registered in the same way at the time. I have recommended to them that they should notify people before they start charging so customers can take an action to prevent these fees but they just hide behind the fact that this fee is in their Ts&Cs so therefore it's OK to do this. These fees have wiped out any advantage that this card could possibly have and make it a very poor product indeed. Don't touch this product with a barge pole.
6th September 2017
No stars. Bought at Heathrow. Was told we could top us sons card whilst studying abroad. He is currently unable to top up and we called travelex to be told no third party can. I advised we were told at Heathrow by their desk we could. Apparently we can't. He cannot get to a bank and this is horrendous. Steer well clear. They are a total rip off and clueless staff. They say they will only speak to son which will cost him a fortune to speak to them. Told him to close the account. Horrendous. Steer clear!!!!
31st August 2017
I wouldn't touch this company with a 10-foot pole!!!! I used their ATM machine at THEIR booth at Gare du Nord where SEVEN of us in a row got our cards back - but NOT the cash we withdrew. They REFUSED to put an 'out of order' on the machine and 2 weeks later they have done NOTHING to get me MY 400euros that THEIR machine (thus THEY) stole from me. They have lied from the start and I have had ZERO customer service
7th August 2017
Charged for exchanging euros to euros at ATMs even though this was the loaded currency it worked out I was charged at 20% costing me €100 euros to use euros. Absolutely awful & apparently my fault as I was in Cyprus & their is also the Cypriot £ yes this is correct if you time travel 15 years backward? I used the card in the US no problems so clearly again the customer is wrong!!!
1st August 2017
Horrendous, avoid at all costs. Customer Service shocking, consistent issues with reloading where the money moves from your bank and never appears in the card. Call customer services who make it appear like your fault. They say there is an error but won't tell you what it is as they aren't given that information!!! You then have to wait for the money to move back to your account after a few days. Steer clear
11th July 2017
I accidently ordered a travel card instead of cash. I rang immediately to change order. Was told they couldn't change it to cash (although only 2 minutes had past) and my money would be put back on my card in 2-10 days. That was on 3 July and I am still waiting (11th July). I have had to draw money from another account (losing interest) to cover my holiday cash. Will not be using Travelex again)
19th June 2017
Complete rip off on Travelex Card purchased at Newcastle Airport - £300 cash given to them became £259.78 on the card before I even used it then suffered a pathetic exchange rate and transaction charges when withdrawing from atm in Spain. Don't even consider using this company for currency.
7th June 2017
There exchange rate is a ribbed off. They treated customer unfairly and their staff are very manipulative. Services are lousy with long queue.
27th April 2017
Would not honour the rate I purchased even though I received a confirmation of order which according to their terms and conditions is a binding contract !! Just sent an email to tell me they are cancelling my order. Not happy and still awaiting the return of my money !!!!
27th April 2017
Very disappointed with their service. I was charged an extra 13 cents for every US dollar I exchanged. Will not be using them again.
26th April 2017
TRAVELEX CANCELS AFTER AGREEING IF RATE CHANGES!!!! Avoid!!! I would avoid this company at all costs, they take orders and payment and when arrive to collect the currency they claim the wrong rate has been published and drop the rate dramatically... Claim to contact you with cancellation which was not received! Then tell you refund of the payment takes 3-5 days!! Basically forcing you to buy at the lower rate or wait 5 days for refund.. Don't buy last minute!! 100% unprofessional.
26th April 2017
I will never use Travelex again - didn't honour a rate on their website and I didn't get the money I exchanged. Avoid them
Travelex was founded in 1976 and has since grown to become one of the most recognised brands in the Travel Money sector with over 1,100 branches worldwide. As well as providing currency services for many banks and supermarkets, Travelex also operate 900 ATMs around the world.Visit Website
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