Carol T
29 May 2019
Ordered a prepaid Euro card
29 May 2019
The old single currency card used to work well with no ATM charges but the new multi currency card incurs ATM charges abroad more often than not. I tried 7 different ATMs in Greece which all charged for each withdrawal. Wouldn't recommend unless you are happy to pay withdrawal fee.
Jessica
24 May 2019
Ordered a prepaid multi-currency card
24 May 2019
I went to the Heathrow Terminal 3 departures (before security) branch of Travelex to purchase New Zealand Dollars when making an emergency trip to New Zealand to attend my grandfather's funeral.
I asked the teller if I could purchase NZD in cash. They encouraged me to get their Travelex money card and load the money onto there as it would be 'easy and safer'. As I was concerned about arriving with no cash, I asked for half of my money to be in cash and half of the money to be loaded onto the card. The teller then proceeded to give me NZD cash and a card and I went off to New Zealand. I checked my receipt which had 'NZD' clearly written across the top of it, and so flew off to New Zealand.
Unfortunately when I arrived in New Zealand I tried to use my card in a shop where it was declined. When I later went online to my travelex account I found that the teller had given me NZ dollars in cash but had loaded Australian dollars onto the card.
As I had no phone in New Zealand, I emailed their helpdesk who took 5 days to reply (eventually replying after I got back to the UK!) and all correspondence since has been equally slow. Frustrated, when I got back to the UK I phoned the help number on the travelex documents given to me when I bought the card. I was told I could only exchange the money back into UK pounds which would mean I would lose £60 in the process. I told them this was not good enough and they offered me £30 as a 'goodwill gesture'!
When I told them that this was not good enough they have told me that they cannot resolve the issue for me and that I need to go back to the branch where I got the card. In Heathrow, London. I live in Devon...
They gave me a contact phone number which they assured me was for the branch in Heathrow and where I was told they would fix the issue.
This telephone number actually took me through to a generic Travelex call centre where noone could put me through to the branch and where I was repeatedly given the SAME number to phone the Heathrow branch - I phoned around in circles 4 times until I was given another number which went through to a BT voice woman just saying "The other person has hung up".
I am now completely at my wits' end and have a useless card loaded with a currency I don't need. I would NEVER recommend Travelex given this horrendous experience.
Never mind that I find these things stressful to deal with in the first place.... this ridiculous issue has added further stress to an already difficult time of family loss and left me stranded in another country having to use an emergency credit card for money.
John logan
13 May 2019
Ordered a prepaid multi-currency card
13 May 2019
Worst product ever purchased. Won’t accept the card number. Won’t accept my password. Phone numbers don’t work. PIN number not accepted. One thousand dollars wasted and in a foreign country with no money. What a waste.
Dean H
12 May 2019
Ordered a prepaid multi-currency card
12 May 2019
If using a Travelex Money Card then beware of exchanging between currencies after you have bought your initial cash. The initial rate to buy is OK (~4% off actual rate), the rate to sell once you have bought is horrific at 7% worse than actual rate. Avoid like the plague unless you are willing to be fleeced. Significantly better alternative options available. Removing your cash is also costly.
Aso Salih
21 April 2019
Bought £100 worth of Euros
21 April 2019
I have been in Manchester airport on 10/04/2019 and I went to Travelex money card desk I asked for card to use it In Turkey . They explained very clearly there is no charge and I gave the man my passport with all the details they want and I told him I need £150 in Turkish lira which it should 1130 TRY but they gave me 860 TRY and £100 in euro = 95 only. I couldn't see that on until I came back to UK, but next day in Turkey I draw 1000 TRY and I been charged about 28 Euro only for this and about 45 Euro in total . I never ever use this rubbish again
AB
15 April 2019
Bought a prepaid multi-currency card
15 April 2019
My card stopped working after a couple of calls the best they can do is wire me my money in £700 lots … and they still haven’t managed that 5 hours after they assured me they would
Zahoor
12 April 2019
Bought £1000 worth of Euros
12 April 2019
Best thing I ever did getting my hands on this card, have had it for quite a few years. Easy to top up, fresh rate no additional costs, yet balance on app, top up on app if required, very simple but great peace of mind. A must have
Isabella
4 April 2019
Bought £8000 worth of Euros
4 April 2019
I was charged a Purse Exchange Fee almost every time I used the card, even when the charges were in the same currency. I definitely do not recommend this card for long term travel, it is a huge hassle to reload money on it and the purse exchange fees charged me every time I took money out at the atm, even if it was a mastercard atm that was supposed to be free.
PS
25 March 2019
Bought £300 worth of US Dollars
25 March 2019
I was mis-sold this card when I asked for cash in USD at a Heathrow Travelex office. None of the gotchas in the small print (inactivity fees, loading fees, poor exchange rates...) were explained to me, I was told it was "fee-free". I cancelled the card in the 14-day cooling-off period as it turned out to be completely inappropriate for my travel destination anyway. Still cost me an eye-watering £67 cancellation fee for my initial upload of £300. Heed the reviews: avoid.
Anders
2 January 2019
2 January 2019
We ended up paying lots of Purse Currency Conversion Fees for Chilean Pesos, as this wasn't one of the currencies you could hold on the Travelex Money Card. FYI, you pay 5.75% conversion fee where the currency isn't on your card. It would have been nice if Travelex was honest and included that in the section called 'Using your Card Internationally'. I guess they were embarrassed and thought it shouldn't be easily visible to their customers. Shame on you Travelex!