Waitrose reviews

I ordered some euros for an imminent Greek holiday via Waitrose/JL currency service. I received an email telling me that the euros would be ready by 2pm yesterday. I turned up at Waitrose in Kingston at 5pm to collect. I waited half an hour whilst staff searched for my order. Eventually they told me that ‘ Royal Mail had failed to deliver it today but if it arrived tomorrow they would send me an email’. Until then there had been no indication that Royal Mail would be involved. This is not mentioned in Waitrose/John Lewis’s advertising. So I am left wondering if my euros will actually arrive before my flight tomorrow. What a totally incompetent service! Avoid at all costs!

Absolutely outstanding service from start to finish. We ordered Euros on line and they were at the local Abingdon store the next day. A very simple no frills experience which is what i expect from JLP.

Went into Kingston branch, who advised you get a better rate on-line, So order on-line and went to collect the next day, I asked for Euros in all dominations and no 50 Euro notes which they did for me. Excellent rate(s) too.

Only gave 1 star as it will not allow negative numbers.

Absolutely disgusted by John Lewis. I placed an order for Au dollars yesterday which were supposed to be delivered to the Willerby store for collection after 2pm today.

The money was not there when I went into the store to collect it. I waited until after 6pm and called to check where the money was. A member off staff informed me that it was delayed and didn't know when it would arrive.

I called John Lewis customer care centre also to be informed that the money had been delayed and they didn't know when it would arrive.

I asked for a refund only to be told that it would take 2 working days for the refund to come through. I had to give John Lewis the money the moment I ordered the foreign currency not having the option of waiting 2 working days.

John Lewis should not advertise the fact that you will receive your foreign currency the next day if they cannot guarantee that you will receive it as it is false advertising and potentially leaves people without the currency they need.

Absolutely disgusting service and would not recommend anyone else use this service

Great service, next day store collection, easy ordering and great exchange rate

Excellent. Ordered on John Lewis and got a great rate and picked up at my local Waitrose.

Excellent service in Godalming - thank you