If you're selling New Zealand Dollars by post, the buy-back process can vary between buyers so we recommend you visit the buyer's website directly for specific instructions.

1. Find a buyer using our buy back form above. Make sure you enter the full amount of New Zealand Dollars you want to sell back because some buyers have limits on the amount of currency they will buy. We'll automatically filter the results based on your requirements. You can also specify whether you have any coins, but be aware this may limit your results because most buyers don't accept them.
2. Once you've found a buyer, follow the link to their website to see their specific instructions. Some buyers may require you to fill out an online form with details about the currency you want to sell, other buyers will just provide instructions on getting your New Zealand Dollars to them.
3. Next you'll need to post your New Zealand Dollars to the buyer at the address listed on their website. Above, we've included an estimate of the Royal Mail Special Delivery cost for each buyer based on the amount of currency you'll be sending, so you can use this as a guide to how much it will cost to fully insure and post your New Zealand Dollars.
4. Once the buyer has received your New Zealand Dollars they will confirm the amount with you and will pay you in Pounds Sterling directly into your nominated bank account, usually within one working day.
5. Check out our list of frequently asked questions below for answers to the most common questions we're asked about the buy-back process.

Exchanging New Zealand Dollars for Pounds Sterling over-the-counter is straightforward; simply find a buyer above using our comparison table (be sure to select the 'In person' filter to limit your results to buyers who can exchange over the counter) and visit their website for specific instructions and to find your nearest store. Typically you'll be given cash in exchange for your leftover New Zealand Dollars but some buyers may offer alternative options such as loading money onto a store card or gift voucher.

Selling New Zealand Dollars in person can save you money because you don't have to spend on postage, but there are a few things to bear in mind if you are considering using this method:

• You will need to physically take your New Zealand Dollars to the buyer which is only convenient if they have a store near you. All of our buyers have store finders on their respective websites' so you can check for a nearby store if necessary.
• Many buyers still require you to 'reserve' your order online via their website before you turn up at one of their stores. It's always a good idea to register online beforehand if possible because it lets the buyer know to expect you and can also 'lock in' the buy back rate so you know what you are getting before you arrive.
• You may be required to provide photographic ID when exchanging in person. Check the buyer's website for any documentation they may require before you visit them.
• Walking around with a large amount of cash on you can be dangerous. Be sure to take all proper safety precautions and take somebody else with you if necessary.

If you need receive New Zealand Dollars from an overseas account (either as a one-off payment or for multiple regular payments) you should use our money transfer service to request a free quote because you may be able to save even more on the exchange. Money transfer brokers specialise in transferring funds to and from overseas bank accounts at a fraction of the cost of the banks and with much better exchange rates. Typical examples include:

• Receiving a large amount of New Zealand Dollars from an overseas account (e.g. car or property sale)
• Receiving regular or one-off New Zealand Dollar payments from an overseas account (e.g. rental property or student fees)
• Sending money to an overseas account (e.g. to pay for goods or services)

This service is only suitable for funds that are being transferred to and from bank accounts; it cannot be used for exchanging cash. If you require cash, please use the buy back service on this page instead.

We compiled a list of our most frequently-asked questions and sent them to a foreign exchange expert at Currency Online Group and for answering. If your question isn't answered below or you would like more information on the buy-back process, please contact us.

• What postal method should I use?
• Is it safe to post my currency?
• When and how do I get paid?
• Can you pay into another account that is not in my name?
• Do I need to provide ID/proof of purchase / any other documentation?
• What happens if the exchange rate changes before you receive my currency?
• What happens if I dispute the amount you offer?
• Can I exchange my leftover currency for another non-GBP currency?
• What happens if my notes are old or out-of-date?

What postal method should I use?

When sending in your currency order you should use Royal Mail Special insured delivery. You can insure the package for either £500, £1000 or £2500. It costs between £6.50 to £9.50 for the insurance and arrives the next working day. It is very rare for the Royal Mail to ever lose a special delivery package as it goes through a more secure process than regular mail and should the unlikely ever happen the Royal Mail will repay the GBP value of the currency from the insurance. There is nothing on the package to suggest what is inside and needs to be signed for at the other end. It is just as safe, if not safer, as ordering anything else online.

Is it safe to post my currency?

Yes, it is very safe. Royal Mail's special delivery service goes through a more secure process than regular mail. It is very rare for the Royal Mail to ever lose a special delivery package and should this ever happen the Royal Mail will re-pay the GBP value of the currency.

When and how do I get paid?

You will be paid within 3 working days via bank transfer to your chosen bank account.

Can you pay into another account that is not in my name?

The GBP will need to be paid into an account in your own name. You could call us to explain any reason why you might need it paid to another account and we can advise how we can help.

Do I need to provide ID/proof of purchase / any other documentation?

For small amounts of currency, no ID will be required. For larger amounts of currency, ID will be automatically requested via the website as well as questions and further documents to prove where the money has come from. This is to adhere to regulatory obligations which are required by law, and also help mitigate the risks associated with criminals attempting to use our products to launder money or commit fraud.

What happens if the exchange rate changes before you receive my currency?

The exchange rate you will receive will be the rate on the day we receive the currency. Rates do not normally move much from day to day however you could receive slightly less or more than when placing your order.

What happens if I dispute the amount you offer?

If you are not happy with the amount of GBP we offer we can arrange for the currency you sent us to be returned to you.

Can I exchange my leftover currency for another non-GBP currency?

We can arrange to exchange your currency for another currency other than GBP. In this case, we would buy your currency at the live Market rate then sell you the currency requested at the rates on our website. This way you are only being charged one way on the exchange rate. It is best to contact us to let us know you would like to exchange to another currency and make a note on the print out form you send in with your currency. We will then arrange for the new currency to be sent to you via Royal Mail special delivery.

What happens if my notes are outdated?

Countries often update their notes, so we try to keep our system up-to-date and when you select any recently affected currencies you should be notified of the change. We recommend double checking any currency that you have had lying around for a while before sending them to us. Unfortunately, there is absolutely nothing we can do with them once they get outmoded by the country in question. We'll do our best to make sure our website lets you know when you fill in one of these currencies anyway. But if you have any doubt, then double check just in case. Any outdated currency will be returned to you.