GORDON

17th March 2019

Money was ordered using my debit card on the Eurochange website card for 300 euros. Eurochange took this from my bank account and the arrangement was that I collect this from Trinity Eurochange Leeds branch. At the time of collection I was refused the 300 euro ordered because of not having my passport on me. I had my debit card and pin number that was used to make the order so the Trinity branch contacted Eurochange and still refused to give me the money ordered and paid for. Eurochange were inflexible in their rules despite that fact they took the money from my account without any details from my passport showing double standards in security. The fact that I had the same debit card used and pin number which was more than enough to demonstrate that I was the named person that had paid for and put the order in I was refused my order. I then sent 2 emails to eurochange to say that if they could not deal with this matter immediately and give me the order I paid for that I would have to cancel it. On getting home I was told by phone and email that if I cancelled the order they would return the money minus £10.00 which I felt was adding insult to injury. Eurochange have proved to be self serving inflexible and grasping in trying to take money from me when my order should have been honored at the time of collection. I had used them many times over the years and twice in the last 2 months. I will make a point of going to their competitors and letting others know about my experience