Hays Travel reviews

Hays Travel are rated Excellent in 6,395 reviews

Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.

Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.

  • Last reviewed yesterday
  • 91% of reviews are positive
  • Replies to reviews
Reviews by rating
Excellent 87.15% of reviews are rated 5 stars 87%
Great 3.50% of reviews are rated 4 stars 4%
Average 2.52% of reviews are rated 3 stars 3%
Poor 2.00% of reviews are rated 2 stars 2%
Bad 4.83% of reviews are rated 1 stars 5%
Reviews by day

Showing reviews 1-15 of 6,395

FS
francis Sanders

Yesterday

Bought £220 worth of Euros

Needed euro currency for last minute trip to Brussels. Purchased Euros online click and collect at a competitive rate.

Visited Eastleigh branch to collect the cash and received friendly and efficient service. Would not hesitate to recommend using Hays Travel. In fact, I am now considering using Hays to book my Summer holiday because of friendly and efficient service.

Hays Travel replied

Good Afternoon, Francis

Thank you for choosing Hays Travel, we appreciate your custom!

I'm very pleased you are happy with the rate and service provided from the Eastleigh branch.

We are looking forward on seeing you soon!

Kind Regards

Shauna

NE
Neil Elbrow

12 June 2025

Bought £57 worth of Norwegian kroner

Very helpful member of the team, click and collect order ready upon collection, knowledgable about destination visiting and advised on returning unused currency.

Hays Travel replied

Good Afternoon, Neil

Thank you for your feedback, we really appreciate this.

Kind Regards

Shauna

RJ
Robina jones

11 June 2025

Bought Turkish lira

We had a lovely experience with Gaynor at Hays Sandbach (and all the other staff!) Gaynor was helpful and friendly . We were a large group travelling together and most of our Turkish lira was distributed to us from Sandbach . Gaynor gave advice on currency and what we may need for our duration . Always with a beautiful smile !

Hays Travel replied

Good Afternoon, Robina

Thank you for taking the time to write us a review, your feedback is very important to us.

I'm very pleased you had a lovely experience with Gaynor at the Sandback branch, we hope to see you again in the future.

Kind Regards

Shauna

RT
Richard Terry

10 June 2025

Bought Euros

Hayes Travel Poole. Very helpful and knowledgeable staff. Thanks.

Hays Travel replied

Good Afternoon, Richard

Thank you for taking the time to write us a review, your feedback is appreciated.

We are committed to providing you with the best possible customer experience. I am pleased you have been happy with our services.

We hope to see you again in the future!

Kind Regards

Shauna

AT
Adam Tyler

10 June 2025

Bought £1,000 worth of US dollars

I went into Hays in Witham and was served by the manager Darren who was so helpful and knowledgeable. He suggested taking a mix of cash and money card in the US Dollars and explained the benefits of the money card. He then took time to help me download the app and get set up which was so handy.

Hays Travel replied

Good Afternoon Adam,

Thank you for providing a review on your recent currency purchase with Hays Travel Witham.

We are very grateful for the great feedback you have provided for Darren and we hope you enjoy the benefits of the Hays Travel Money Card.

Kindest Regards

Megan

PA
Paul

10 June 2025

Bought travel money

What cheesed me off went in shop to buy euros to find out if you ordered on line you get a better rate so sitting on your fat bum gets you a better rate than me firstly going to the shop to buy euros ! Remember who put you on the high street in the first place foot traffic

Hays Travel replied

Good Afternoon,

We apologise you have been left dissatisfied with the exchange rates you have recieved in store.

The information to state that rates differ from online to the branch can be found on the below website:

https://www.haystravel.co.uk/travel-products/travel-money/

Please note the online orders can be selected for a click and collect option which would entail you to visit the branch.

We take all feedback from our customers on board and we thank you for taking the time to leave a review.

Kindest Regards

Megan

GA
Gabi

10 June 2025

Bought £300 worth of Euros

I can recommend the click and collect service at the Ashton-under-Lyne Branch, their exchange rate was the best for me on the day and the service offered by the Foreign Exchange Lady was Excellent, asking how I wished my Euro currency to be given eg in 20's, 10's or 5's and was even kind enough to give me 4 of their plastic wallets to put my various denomination's into. I will definitely be coming back to Hay's Travel at Ashton.

Hays Travel replied

Good Afternoon Gabi,

Thank you very much for your excellent 5* review.

We are very grateful for the comments you have provided for the Ashton-under-Lyne branch and for reccomending our click and collect services.

Kindest Regards

Megan

MH
Marion hilditch

10 June 2025

Bought £600 worth of Euros

Really good service at the biggleswade shop,the staff in there are always ready to help

Hays Travel replied

Good Afternoon, Marion

Thank you for taking the time to write us a 5* review, this is very much appreciated.

Hope to see you again in the future!

Kind Regards

Shauna

PH
Philip Hayward

10 June 2025

Bought travel money

Quick, prompt and accurate with a good rate. Just what you want for foreign exchange.

Hays Travel replied

Good Afternoon, Philip

Thank you for your feedback, we appreciate this.

Kind Regards

Shauna

LY
Lynne

10 June 2025

Bought £1,200 worth of US dollars

Excellent service. Ordered US Dollars on line, received a phone call within 10mins from local Hays travel company to say they were in store and ready to collect. I also topped up my travel card in store.

Fantastic helpful staff.

Hays Travel replied

Good Afternoon, Lynne

Thank you for taking the time to write us a review, your feedback is very important to us.

Glad you are happy with the service!

Hope to see you again in the future.

Kind Regards

Shauna

EL
Ellie

10 June 2025

Bought travel money

Really positive experience purchasing Indonesian Rupiah through the Lancaster branch, and buyback of unspent currency. Staff extremely helpful and very transparent.

Hays Travel replied

Good Afternoon Ellie,

Thank you for leaving a 5* review.

We are delighted with the feedback which you have given, am sure the Lancaster branch will be super happy with the comments.

Take care and kindest regards

Danielle

NL
Neil Laurie

10 June 2025

Bought Euros

Ordered currency for click and collect, received phone call to inform it was ready to collect. Arrived at shop to be told card payment system was not working since the evening before. Therefore cash only payment available. Why didn’t they tell me whilst on the phone? Wasn’t happy so cancelled the order there and then. The attitude of the staff member (Andy, Bolton branch) was appalling. Used to better from Hays Travel - been a regular customer for years at Salford where the service is first class

Hays Travel replied

Good Afternoon Neil,

Thank you for taking the time to provide a review.

I am sorry to hear of your comments above.

Are you able to send an email over to online.support@hays-travel.co.uk so that we can look into this further?

I will await your response.

Thanks

Danielle

ED
Elaine Dinsmore

10 June 2025

Bought £600 worth of Euros

Always order my travel money with Hays Travel as their rates are very competitive and it is so convenient to call into my nearest branch to collect.

The staff are always courteous and helpful.

Hays Travel replied

Good Afternoon Elaine,

Thank you for leaving a 5* review.

We are delighted with the feedback which you have given.

We hope all of our customers feel the same as yourself.

Take care and kindest regards

Danielle

TC
tim chambers

10 June 2025

Bought £1,200 worth of Euros

we always book through our local Bulwell office and the service we get from Hayley,Adam and Porsche is second to none always professional,knowledgeable and go the extra mile to find your holiday nothing is too much trouble for them.When we book it's not like going to a shop it's like visiting family this team is a real asset to Hays travel thankyou very much Hayley,Adam and porsche

JG
Jillian Griffiths

10 June 2025

Bought £101 worth of US dollars

Went to Hays Travel in St Helens for some holiday currency. Really friendly and helpful staff who give a personal service. Keep up the good work!

Hays Travel replied

Good Morning Jillian,

Thank you for taking the time to provide a lovely review.

We are delighted that you found the St Helens store friendly and helpful this is what we expect from all of our retail stores.

We hope you enjoy spending your USD

Take care and regards

Danielle

Hays Travel

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