Today’s headlines have announced that Thomas Cook has ceased trading with immediate effect due to Compulsory Liquidation. Approximately 150,000 British travellers have been left stranded on holiday with a lack of clarity on what to do next. Not to mention those who have trips booked for the coming months. If you are due to travel with Thomas Cook airlines, your flight will not be operating – do not travel to your UK airport as no Thomas Cook flights will be available.
Thomas Cook have released a statement on their website which refers customers to a support service by The Civil Aviation Authority. This will be useful for those currently stranded abroad and those with future bookings.
The Government and the Civil Aviation Authority are working together to ensure that passengers are able to fly back between 23rd September and 6th October. This will be via a combination of existing flights that other airlines have provided as well as on CAA-operated flights.
Customers who are already abroad
If you are currently abroad and due to travel home with Thomas Cook, new flights will be provided over the next two weeks. In some smaller locations passengers may need to book their own flights. These repatriation flights are only available to those whose journey began in the United Kingdom.
Some Thomas Cook package trips use flights that are not operated by Thomas Cook airlines. These flights are still valid and you should still be able to travel.
If further arrangements are required, you will be reimbursed for the cost of new flights if you are ATOL protected.
The Civil Aviation Authority (CAA) have put together a website that gives comprehensive information regarding the Thomas Cook administration with lots of helpful advice for customers that are on holiday or have booked holidays for the future.