Kate

10th March 2018

Disgusting customer service at Manchester airport terminal 1. I would say a lady called Claire served us but she was no lady, more a rude, sarcastic, unhelpful, unprofessional joke of a customer service advisor. Face on her was misery as soon as we walked over. She just looked like someone had offended her and she hated the human race. We were excited for our holiday. She put a downer on it before we even boarded the plane. Asked for money to be changed €300 and asked for it in 20's and 10's, her response was rudely telling us no you cn have 20's but I don't have any 10's. Oh ok do any of your colleagues have any 20's you could swap please? Rudely she barks at us, is it a problem not having 20's? No we say but we would prefer them that's why we asked for them. She them very rudely and like a chat barks at her colleague to her left can o have some 20s no please no thanks just so so rude. My partner then said why are you being so rude and she said she would not serve us in a minute. We hadn't done anything wrong even the male colleague to her right was shaking his head at her in disbelief. I was so shocked by her lack of professionalism that I just stood there with my mouth wide open and my partner was speaking to me about what bad customer service this was and she said she was going to call security. Absolute joke of a woman never mind a customer service rep. She needs to go giving the company a really bad image will never go to the company again. Have put in a formal complaint to head office and waiting on response. Hope she loses her job as she is obviously no good at it.